The Good: The burgers are pretty good. Getting that quality of a double cheeseburger or double bbq sauce burger for 1060 yen in Japan is impressive. They also have cherry coke made with grenadine (expensive, but good). And the atmosphere is fun.
The Bad: Service was disappointing. The three of us all ordered burgers but they only brought two out. They didn't hear the other one ordered. No apology and absolutely no sense of urgency getting the other one cooked. The two burgers were long eaten and digested by the time the third one came out. Inexcusable.
The menus are also incredible hard to read. Much of the menu is just scrawled memories of the owner's time in America and you're left trying to piece together what the actual menu item is.
I also want to note that multiple people lost their place on the waitlist for waiting in their cars. When they came up to ask about their place in line, they were told to write their names down again. While it made my wait for a table much faster, if something is regularly a problem like that, it seems to be an issue of educating the customers beforehand rather than a customer problem.
They do have a free parking lot, but if you go during dinner, you'll likely have to wait for someone to finish eating...
Read moreThis is not remotely an American restaurant. It’s Chinese food with a lot of U of Kentucky stuff on the walls. Practically the entire first page of the menu is dishes made of rice with some sauce on top. That’s fine if that’s what you’re into, but that’s not even close to American food. And the only English you’ll find in the place is on those decorations. The all-Japanese menus are also in some handwritten script, so google translate is no help. Even with a native fluent translator, items on their menu have a title and practically no description of contents. Forget about allergen info. Maybe the food was good. I’ll never know. I left without ordering and I saw nothing on the first visit to...
Read moreAmazing atmosphere exactly like a restaurant in America, but the food is the farthest thing from authentic I've ever seen.
We ordered "jambalaya" and it looked absolutely nothing like jambalaya. It was more like a Japanese curry rice and had squid, edamame and a whole uncut sausage in it. If you served that to someone from New Orleans and told them it was jambalaya they would probably start a fight.
I ordered a Coney Island Hot Dog and it had Bolognese sauce instead of chili.
The food tasted good but it was extremely wrong.
The service was extremely slow and they didn't even attempt to bring things out at...
Read more