Domino's Pizza Beppu City Hall Street Store — Restaurant in Beppu

I don’t even want to give 1 star for the whole service . I made my online order from 6:00 pm and it’s still hadn’t arrived until 10:30 yet (closing hour is 11:00pm). In between I called the store for like 10000 times but they only picked up 3 times and said “one or two more hours” and I had to wait for 4 hours straight. It was rainy day and nobody wanna go out , right? That’s why everyone orders online and uses delivery services . I think this store is not working for real. I checked others’ experience and reviews, no surprise they got the worst reviews. And still haven’t fixed the issues . Edited 23:12: still haven’t arrived , I called at 10:45 and they said it’s out for delivery but not yet . REALLY...

I ordered a pizza for dinner through Uber around 7.45pm and it was scheduled to be delivered at 8.25pm. I was waiting till that time and right at 8.25pm the order appeared as order completed.. but I didn't receive the pizza.. Then I called the store and asked about it and they said there is no such order for my address. then I went to the store and showed them the order number and the invoice. then they said they have the order with them and handed it over to me. they didn't apologise even. The pizza was very cold which means they have prepared it some time back and have just kept it. The store didn't refund the...

Go somewhere else. I don't even want to rate this place 1 star.

Domino's is a bit of a treat in Japan, and a bit expensive.

The food is unhealthy, but a break from local flavors.

The atmosphere is plain, but dragged down by the service.

5 of the last 5 orders here have been completely wrong or simply never showed up. The customer service phone line is rude and unhelpful when an order is missing. English or Japanese, it's just bad.

Other domino's in other parts of Japan were fine (well, not the phone line)

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Go somewhere else. Anywhere else. At least you'll probably get...