Longing House — Restaurant in Karuizawa

The worst experience in the whole of japan let alone Karuizawa. The staff are rude and not attentive. We had to wait for an hour to be seated even though we had a booking at 8pm. We gave our stern feedback to the staff and ended with hat we were discriminated by being the LAST group to be seated among group of. 10 even though we came early at 745pm!!!! We speak fluent Japanese and we explained patiently our concerns to them in Japanese. After we were seated, they did not even serve us any water or come to speak to us after 15 mins. The food was overcooked. They did not come to take our order until 20 mins later. Despite our feedback , they did not do anything. This is by far the WORSE experience in japan. Please do not ever come to this place ever again. The service is no good. It was a frustrating experience. This is totally absolutely unacceptable for japan restaurant standards. Absolutely horrible! And it’s not just us, the other patrons are equally unhappy with their service and food. it’s by far the most horrible , most terrible , most unpleasant dining experience in all my travels around the world. Please don’t ever ever come to this place.

Spoke to chef Miyazaki shota. He didn’t do anything at all.

We are not the only group that has similar complains. A lot of bad reviews a year ago on similar incidents as well. And nothing has changed since. Please see all the bad reviews on Google.

I hope the representative Fumio Kondo will give all the unhappy patrons a proper answer.

Never ever ever come...

Good food, great atmosphere. I just feel their staff always change (probably not easy to find staff working in this area) and not all of them are skilled enough as the price of the final bill would require. They have vegan items on their menu, and I appreciate their efforts, but some of the staff don't even know what vegan means and which ingredients are in the dishes they serve. In the past their staff were more skilled and the whole experience was far better. More skilled hall staff or a better education and training would help a lot ro bring this place to an higher level. Also, I do not like their time policy, you are forced to eat in a specific time frame. Even if you pay an expensive bill, you are required to finish eating quickly and leave your table. Nowadays this policy is getting more and more common probably due the high cost of running a restaurant and the low margin they have. But this is not a fast food restaurant, their bill...

This restaurant was extremely disappointing. It was one of the top three most expensive meals of our entire Japan trip, yet the only really bad one. The staff was lovely and attentive, but the food was very poor. They claim to have this cool concept around fresh local vegetables, but the thing is that they don't manage to make good food out of them. The vegetables we got served were overcooked, watered out, with no taste whatsoever and no processing beyond simply being boild or thrown on a plate with some dressing or into a gelatine. The beef was also badly cooked, and the wine by the glass was low quality. The bread tasted old and dry. Very sad to be giving such bad feedback, but we were really disappointed by the experiece and we felt absolutely tricked. This would have been forgivable for a 3000 yen meal but not for a...