NikubisutoroKAGURkouhushouwaten — Restaurant in Showa

This is a reply to the owners comment of my review*

first of all. About you saying your store policies are all over social media so everyone should know about the dog and policies are wrong to say. Not everyone looks on your social media. I found your shop from Google Maps and decided to go based on your high rating. Even when I entered the store, I thought this dog was probably trained because what kind of owner of a restaurant would let an untrained dog roam around a restaurant trying to eat the customers' food. Before the food came, the dog was okay i could manage her. When the food was brought out, the dog never stopped trying to eat our food. By that time, it was too late to move tables.

-second. I entered the store with myself and my 2 children, who are 4 and 5 years old. I couldn't understand most things in Japanese, but I could order the food. They explained they had a one drink policy, which I didn't understand because my Japanese is poor. After i ordered the food, my wife entered the store, and they didn't explain any of the rules to her. So after 2 of the dishes got to my table, we almost ate everything, and my daughter asked for water. I noticed they didn't bring any water from the start and after eating the meat which contains salt. (Salt makes you thirsty) we asked for water. The waitress said "HAI," but it never came. So my wife asked 2 more times and every time the waitress said "Hai". Still never came. She asked a 4th time, and then the waitress explained to my wife that it's a 1 drink policy, which I'm ok with. She only brings out water for the kids and no water for the adults. Is it punishment for not knowing it's a 1 drink policy? We humans are thirsty after eating food. It's a 1 drink policy, so either way, the 1 drink will be charged. So why not bring us some water first and then take our drink order. They refused us water. This is the reason why I said to cancel the other order, which were the ribs.

-third. I cancelled the last order because they refused to give us water. I didn't want to stay in a restaurant where they refused customers' water as a punishment for whatever unlogical reasoning they had. The owner got angry and said he couldn't cancel and said he was going to cook the ribs anyway, and I must pay for it. He went back to the kitchen, and even after 40 mins, the ribs still never came. His aura felt very cheap. Like he wanted to punish us for something he didn't like. Punishment was refusing us water and making us pay for ribs that took more than 1.5 hours to make. Keep in mind that we cancelled the order 20 min after the first dish came. Right after, they refused to give us water and felt very uncomfortable. Even in the end, we never saw the ribs.

-fourth. You could have just resolved it by giving us water and then taking our drink order. You came out from the kitchen multiple times, only to argue. Why didn't you just bring water and take our drink order. You just kept telling us we were wrong and blaming us for not knowing policies. And shamed us for not looking at your social media. Even your comments about this post are still shaming us for all the same things. Have you really thought about this situation?

-fifth. After everything was resolved, he tried to make a last cheap remarks. Something like you can leave my store now but sounded more rude in Japanese. And my response was "are you stupid? I'm obviously leaving your shop. Did you think i want to continue eating here?" You should have just left it alone after resolution. Why continue cheap remarks

Food tastes good. Too bad the owner and worker don't have any common sense. Service is so poor. They make excuses for everything and then apologize, which doesn't have any meaning. No action was taken to solve any problems. Blames the customer for everything. Too much pride. Feels like talking to airheaded people.

Come here if you want the owners dog climbing on the table and trying to eat your food.

the dog actually climbed on our table and ate all our leftovers while we explained common sense things...

レビューへの返信ありがとうございます。まず、私がレビューをしたことへの返信が的を得ていない。罵倒されたとありますが、私たちはそのような発言をしていないですし、英語がわからないのに勝手に解釈してこのようなことを書かれ、お客さんを悪者にする、、大変残念です。しかし、このレビューを見て判断するのも他のお客様です。オーナーからの返信を見て何を思われようとこちらは構いません。こちらは1時間以上出てこなかった食べ物をキャンセルしようとしただけで、全てお支払いしているのでご心配なさらず。 星ひとつも着けたくないくらい最低な接客のお店。お店は私達の他に2組。普通のお店なら混んでいる感覚ではない。来店した時は私たちだけでした。座ってからお水が一生出てこない。何度も呼んでお水を頼むと、はい。と返事。それでも一生出てこない。お肉を食べてるので喉が乾いて小さな子供達もお水が欲しいと訴えてたのでもう一度頼むと、うちはワンドリンクオーダー制です。と。「子供はお水あげるとして、、大人はiPadからドリンクとお水頼んで下さい。」と。なぜ水を頼んだときに「はい」と返事をした？お客さんは水がでて来ると思ってますよ？子供たちはオーダーしなくていいならなぜ子供のお水を持ってこなかった？また、うちは予約のお客さんが優先になるからそっちのは後回しになる。ここは普通のお店とは違うと言い訳。それを客側に理解しろといい放つ。予約の2組で手一杯。予約でない他のお客さんがいたらオペレーションが回らない。それなら予約のお客さんだけとればいいのでは？ 全て説明したが日本語がわからないあなたたちがいけないと、責任を押し付けられる始末。 私がオーナーなら、お客さんのところへお水を持って出ていき、謝罪。それからワンドリンクの話がうまく伝わってなかったようですみません。こちらから大人の方はオーダーをお願いします。対応が遅くなってしまいすみません。とおさめます。

犬がいるのは別によいが、海外でも日本でもオーナーがお店にペットを置いとく場合はしつけがしっかりされている場合だと思ってました。毎回毎回お皿の物を食べてこようとするので重たい犬をどかさなければならない。席をたつと机に前足をかけ肉を食べていた。

他のレビューで私たち意外にも接客態度が悪いと書いている人たちが何人もいるということは少なからずそちらの接客態度が悪いことがあるのは事実。 こちらへ行くことがある人たちが悪い経験...

5 stars already because they have a dog that greets the customers and walks around. But also had great service and amazing food, the meat platter was nice and something different...