Malek Al Tawouk - City Mall — Restaurant in Baushrieh

I’ve been a loyal customer of Malak Al Tawouk for over 10 years, but my recent experiences have been very disappointing.

On Tuesday, September 16, I ordered through the Toters app. The order arrived very late and the food was cold. I called customer service, and they offered to resend a sandwich, but I declined and only asked that they improve for next time.

Today, I gave them another chance and ordered again — unfortunately, the sandwich was cold again. I immediately called customer service to explain that this was the second time in a row. They apologized and promised to send a fresh order.

However, when the replacement finally arrived, the new sandwich was also cold. Even the delivery driver confirmed it. Out of frustration, I returned both sandwiches and paid for nothing but wasted time and disappointment.

This is very bad service, and it’s not what I expect from a brand I’ve trusted for so many years. I really hope management takes this feedback seriously, because loyal customers like me...

Everyone burns a beef burger during rush hour but its not allowed to serve it to customers. Dnt cover a chewy burned beef burger to clients. I ddnt ask for a discount i paid for what u ask for so just give me a good food. !!!! Am soooo upset really. Worst food place to visit ever really. Its not the first time for me to have a bad food in this place. ( i asked the counter crew while ordering that i want the beef cooked ( medium ) her answer was ( we only have 1 size ) ohhhh my god here we go.

If this is the food that u serve it to the clients...

The service during a recent late visit was unacceptable. My order, which consisted of just a simple salad pre prepared and a burger, took over 30 minutes to arrive.saraha it will be my last visit wlkell y8ayer r2yo lianno ma...