Godiva Cafe Johor Premium Outlets — Restaurant in Johor

5 June Godiva Johor Premium Outlet

Worst experience and service at this outlet.

Initial wanted to order ice-cream and take long que. When reach my turn, staff mentioned ice-cream already sold out. Without any notice to customer and just simply let customer stand and wait until their turn.( Ops..in fact it show on the menu very a very tiny words till you only near to counter then only realise)

Fine. I select to order signature chocolate drinks. Paybill and wait my turn.

After payment, My wife wait at the counter. It took her to wait about 20 min but surprised that no anything for her. Those who later than my order already get their drinks.

When my wife ask the staff Taufik when was the drink. He say which receipt is yours.

The receipt already pass to him. Of cause my wife want to look for the receipt. Then the staff Taufik say, please dont make mess with the bills.

My wife just take our bill and pass to Taufik. He is very impolite to my wife and say dont throw the bills.

We put the bill on the counter politely but why received this kind of service and why this staff need show his face to us.

Story never end. After Taufik pass the drink for me. I take the drink and walking out from this outlet. The drink is leaking and dropped on the floor and my shoe and hand are dirty. OMG.. why happened ?

This is the terrible experience and I will never visit any Godiva outlet any more.

Kudos.. Givoda lost one customer/...

I was contemplating whether or not to write this review. As Govida reputation is well known. But the experience here was disappointing because of how unprofessional the customer service was. There's two person. The guy was fine, but the lady seems not having us. We thought to ourselves maybe something wrong with our appearance, race or what not. Its fine i guess since we don't want to make a big deal out of it. Maybe its not her day we don't know. All we did was smile asking the price and products. We received bland seems forceful response. We felt like we weren't welcomed there due to her facial reaction, tone of her voice and posture. We don't want to go there again. Because it was embarrassing. We finished our drinks & food and get out quickly. In addition I saw an A rating in cleanliness on the wall but the dinning table was greasy. Floor was not sweep. Ice cream was good and the excellent coffee. But that's...

Our second visit to JPO, and I just have to try the ice cream at this Godiva Cafe that sells chocolates, ice cream, and drinks. We ordered the Pistachio Dark Chocolate ice cream. The ice cream is pretty good, but the waffle is tasteless. We didn't think it's worth the premium price of RM30 for a single scoop size. The twist soft serve ice cream texture is similar to McDonalds ice cream cone. Service staff were all dressed up, and they looked smart but didn't smile or greet customers. We weren't provided tissues with our order, and I had to search for one. Eventually, I had to ask the staff for them. The well decorated cafe looks premium but not...