Starbucks - Johor Premium Outlets — Restaurant in Johor

I recently visited a Starbucks branch for a simple take-away coffee and brought along my personal 12oz tumbler, as I often do to reduce waste. Before ordering, I politely asked the staff a straightforward question: “What is the capacity of a Tall size?” I simply wanted to check if the Tall would fit in my tumbler.

What happened next was quite unexpected and, frankly, disappointing. Instead of receiving an answer—or even a simple, “I’m not sure”—the staff looked at one another, laughed, and repeated the word “capacity” in a mocking or amused tone. I found this reaction both unprofessional and discourteous. It wasn’t until I gave them a clearly displeased look and remained silent that one of them finally checked the bottom of the Starbucks cup for the size information—something that could have been done in the first place.

For the record, I do remember the names of the three staff involved. However, I will not mention them here—not out of indifference, but out of compassion and understanding. They seemed quite young, and I suspect this may be more a matter of immaturity or lack of training than ill intent. Although I was tempted to write directly to Starbucks HQ, I’ve chosen instead to simply share my experience here, in the hope that it serves as gentle feedback for future improvement.

I’ve always seen Starbucks as a brand that represents warmth, professionalism, and customer respect. That’s why this moment stood out to me—not for its severity, but because it felt so out of place with the values I’ve come to associate...

Asked for no whipped cream on my drink, gave me whipped cream. Asked if there’s chocolate powder shaker at self service counter, told me yes, but end up only cinnamon powder shaker. When buying the drink, the cashier asked me if I wanted to add macaron cookie bits. Honestly, the way he asked me was like as if it was a free add-on, perhaps it’s my fault for not asking if it was FOC. So then I thought that in JB the extra toppings are free and just happily got them but in the end its reflected in my receipt that they were extra charges. 😅 The macaron was also not cookies bits it was one whole macaron hence why when he told me ‘cookie bits’ I thought it was free because cookie bits are just bits, (imo doesn’t cost much to be chargeable).

Kind of disappointed because I felt like everything was misleading. (no chocolate powder, toppings are actually chargeable, gave whipped cream when asked for none, macaron cookie bits is actually just one whole macaron)

So for Starbucks newbies just to let you guys know toppings are chargeable!! I just thought they were free because the cashier didn’t tell me they were chargeable plus back in SG none of the cashiers ask if we want toppings (since if you want it you tell the cashier yourself since it’s chargeable). And the macaron bits is actually one whole macaron charged...

I'm a starbuck lover. I have been to starbuck jpo plenty of time.But on 07/07/19 I'm sorry to say I'm disappointed. I order hot caramel macchiato but I get ice caramel macchiato instead. It's ok coz I still can change it. The worst is tuxedo cake I ordered smell like chlorine and the taste is so bad. I just leave it on the table and dont have time to ask about that. Hopefully starbuck can maintain the service and the all the item quality. I'm sorry for the...