Marrybrown Angsana — Restaurant in Johor

Hi. Came today around 7.50pm and ordered combo set of Fish and Chips and Onion Rings. Received in a very, very bad condition. The fillet fish are really smelly/foul. The smell was very strong, never experienced this kind of smell before at any other place, even at 'kedai kampung'. The fries and the onion ring as if it was fried 2 time, the colour really shows that it is not 'golden brown' or just ok to eat. The fish however, really fishy/foul-smelling i couldn't bite at all. Talk to this to boy worker there wearing specs, said he couldn't do anything and not a single sorry. Decided to pack it up as it cut my appetite. Again bfr leave, talk to the other worker mybe he can told his boss abt this, again not a single sorry and he just shrug his shoulder. There is no intention at all to atleast replace the onion rings/fries or anything idk, not even a sorry. And yes, there is a yellow residue not to mention inside the fish, it really smells. Wouldn't even give 1 star, but since the apps work like that, it is what it is. #Attitude...

Would like to ask, when there is a large order for dine in, and the drinks are all placed in one tray, placed in the inner counter. And the customer wanted to carry the heavy tray over. But the staff was reaching over to the outer tray, causing clash and the whole tray tilted over, all of the drinks are spilled all over the counter and the floor. As the customers apologise regretfully, the staff does not offer any form of assurance and customers can tell that the staffs are unwilling about the situation. Why would the staff placed all the heavy item in one tray and not split them accordingly? And the after service recovery was not done, making the customers feel flustered. Another staff even making comment sarcastically on the event, in front of the customer.

Service was sub-par and the turnaround time taken to prepare the food was really slow. Please improve the customer service and train the staffs to better handle in any...

I came to Marrybrown at 21.05 Sunday 31 Dec. And when i reach here, only left ala carte burgers, and nuggets. I did asked for fried chicken and others but the staff and manager (both guys) response ‘chicken’s finished’? How come they said finished, by the time it’s still early? Are you guys don’t want make more sales on weekends? (customers still asking for orders) I really disappointed with Marrybown Angsana Mall JB cause me and family purposely came for eating at Marrybrown. Really hope that you guys can...