McDonald’s Petronas Pelangi Indah DT — Restaurant in Johor

This is very 1st time I had a very bad experience at here. I have order food at kiosk and after done payment the receipt didn't come out and when ask the staff over there didn't give any explanation and ask us to wait.

After 1 hour with lost of patience I went in then only the food came, but before that my siblings all went in to ask about the orders we make, they just ignore us especially there is an Indian girl at counter, she just treat all customers with same attitude. Is this the service they provide for the customers who came to they store.

I have been this McDonald's a lot of time but this is very bad experience me and my family had. Maybe the management is not same as before. Before this the management and staff are very friendly with good management skill but now totally worst one.

Just hope the higher management of McDonald's to look on this and make it improvements of...

Complaint About Poor Service Experience at McDonald’sI am writing to express my disappointment regarding the poor service I experienced at your outlet. I placed an order and waited for over 30 minutes, but my food was never served. When I went to the counter to ask about my order, the staff gave no response. Instead, they stayed behind the counter, pretending to be busy, and completely ignored customers who were calling for assistance.

This kind of service is unacceptable. Customers should not have to wait excessively without any explanation, nor should they be treated with such disregard. I hope McDonald’s will look into this matter seriously and take appropriate action to improve staff responsiveness and customer service at...

Hi, I went to your Johor Bahru Pelangi Indah Branch, I not sure how they manage the drive thru arrangements, which take all the orders first and ask customers to wait in parking spaces. I wait for 30mins for a breakfast meal, two cars ordered behind me already received their meal, and I ask the male staff, he shout me back …. Don’t know how you guys manage staff, even though he might be new staff, but the attitude to customer is not acceptable…. And one of my meal is wrong, the burger supposed to be chicken sausage with scramble egg, at the end it is fried egg and scramble egg….. what a awful experience….. ruin people morning….. need to be improved...