ZUS Coffee - Bandar Baru Uda, Johor Bahru — Restaurant in Johor

I think all Zus outlets are similar. Not much to comment on atmospheres. As for their food, I didn’t try it yet. It’s just bcause: 1st - the presentation doesn’t attract me to buy it. 2nd - due to the 1st point, I felt like it doesn’t look freshly made.

But hey, it’s just me. Don’t get me wrong.

In terms of service I think, the staff might need to be more welcoming instead of like fast food chain staff. Smile is important. Be more involved whenever the customer has questions about the products that you’re selling.

2ndly, I think the staff need to be more knowledgeable in terms of coffee. When I asked regarding coffee, the explanation that I get is from what i can read from the labels that they have & that’s it.

As for the coffee: I just love the boss coffee. So they have few selections of coffee. Not gonna touch about this as long still can accommodate my needs of caffeine.

Anyway this review not only for this particular outlet but for all outlets. I’m glad we have our local brands competing with the other giant coffee chain. Hope you guys can improve...

I order one americano and one latte add hazelnut but the cashier giving me a face without asking one or two, but instead give me americano with hazelnut only, i know is 9.30pm going closing soon, but don't give me the vibe face and the cup handle was super hot, i don't know if is really to be that way or not, coz i been to certain cafe didn't get those cup of hot coffee handle super hot to hold on end up i hold and spilt the coffee...

I’m a fan of Zus Coffee but really disappointed with the service. Especially the male cashier (pink hair) and women staff (wearing mask) at the pick up counter both with their sour attitude. Lack of communication, straight face and not even have courtesy to say thank you. Please improve your communication skills & give a right attitude towards customer. SMILE, i believe a genuine smile can convey warmth and...