Good Taste Cake House, Bandar Sentosa — Restaurant in Klang Municipal Council

Very very poor customer service! You are in a business line and you should learn some ettiques on how to treat customer. If you are overconfident that you will always have customers coming in no matter how you treat them, things may turn upside down in the future. The staffs are very unfriendly and when asked about what the cakes are made of, they answer in very short and is very lazy to answer! As a customer I felt very bad as I was not able to get a full info and decide what cake to buy. I also felt hesitant to proceed asking questions as you can clearly see the staffs are irritated. On another day, There is this one staff who is tall literally like a giant, where we were just surveying the cakes and before we could finish asking about the flavours, she took a cake and hastily went to the counter! Also another day, we ordered premium chocolate cake 3 days before my dad's bday and was supposed to pick it up on a Sunday at 4 pm. When I went to pick up at 3 pm, the staff told me the cake have not been baked yet! When I asked why, she said the staffs went for a break! "If the pickup is at 4 pm, you start baking only at 3???" This is what I asked the staff. There was no single apology, the staffs did not show remorse and was not sorry! Come on, you failed to complete an order and to cover that up you told reasons on top of reasons?! Bad example of how a customer service should not be. BETTER NOT...

Im truly recommend this shop. The taste was so so delicious,super melting colourful cakes in lovely design especially for kid's,available in so many verities..Their staff also super friendly.I came al the way from seri kembangan only to buy cakes for kids birthday..price wise cheaper la...

Shop is small but not following SOP during MCO, allowing too many people in shop! Besides, all the employees is so RUDEEEEEEEE! Please improvise your service please, you are working in a service line, please don't be rude to your customer. 😥 Super bad experience. Be prepared when...