KFC — Restaurant in Kuala Lumpur

The food is soo bad. I orderred double down, thr food taste awful compared to other branches. The meats are cold and the cheese overfried. I dont think I will come back again, might as well visit taman pertama or connaught branch which taste better since Petronas branch has no drive through service for now and food is terrible.

Secondly, your staff many of them are not wearing their masks. I have been waiting for my food to get prepared by at least 20mins, i saw most of them are not wearing mask as if there is no covid. Please ask them to follow SOP to avoid exposing risk to customers. I posted a video on this and the video was taken around 3.40pm today, at least 5 employees not wearing their masks. Please take immediate...

Please have a look at my food panda order no. o1vb-nkoy. I ordered Variety Box A H&S which comes with according to the description: 6-pc Chicken (OR/HS), 9-pc Nuggets, 2 Whipped Potato (R), 1 Wedges (L), 1 Jalapeno Cheese Sauce, 1 Mayonnaise, and choice of 2 drinks that worth RM54.99. However, I only received 6-pc Chicken (HS), 1 Whipped Potato (R), 1 Coleslaw (R), and 2 mineral water bottles. It's very unprofessional and feels like a scam of money that costs the same amount with lesser items. The website also didn't include a disclaimer about the product. I feel cheated, angry and disappointing based on what your product has been displayed on the website compared to the real product. I will not order from KFC Petronas...

Multiple times i have order through drive-thru, multiple times they messed up my order with more than 50% are messed up. And most of the time is missing items such as fries, when ordering more than 2 menu or so.

Today i went again due to not much people there so I try my luck again(I'm the only one queuing from order and it took more than 5 minutes to pack), and yet they still somehow messed up the order again, even though i went into the shop to buy from the counter instead via drive-thru.

I don't think the employees there have the heart to do any decent job since they keep messing up people's order some god known reason.

Rather go buy mc.d beside them next time even if i need to wait...