Subak Restaurant — Restaurant in Kuala Lumpur

Last night my friends from Canada and I decided to celebrate my 64th birthday at Subak. The evening was completely marred by the horribly bad service of your restaurant. Firstly, at the time when I made the booking I specifically informed Subak this is a birthday dinner. They said they will set up a birthday table for us with balloons etc. I also requested them to prepare a cake and play my When I'm 64 song for the cake cutting. I booked for 8 pm but you text back to ask us to be there at 7 pm. Why I have no idea since we were the only ones at the restaurant when we arrived at 7.20 pm.We were then shown to an ordinary table. There were 3 birthday tables set up next to our table with red table cloths, candles and balloons but NONE ON OUR TABLE, NO TABLE SETTING, NO CUTLERY, ETC...The mood of the evening was already taken down especially since we had prebooked the dinner and paid the deposit. Next we were shown the buffet table and just as we started to sit down and havent had the chance to taste the soup, ALL OF THE MAIN COURSES ARRIVED. Of course there was no room on the table and everything was a tight fit. I cannot understand why some time say 15 mins cannot be given to customers before taking out the main course. At most restaurants the waiters should at least ASK the customers if thry are ready for a main course. The saving grace of the whole fiasco is the excellent meals of the main course. If they were bad or below standard I would have walked out without paying after what happened next. And so the main courses arrived and we were enjoying the food. Suddenly out of the blue RIGHT IN THE MIDDLE OF THE MAIN COURSE.. like 5 mins after served, the waiters suddenly came and presented the birthday cake, played the birthday song and sang Happy Birthday....in a manner that felt like they just wanted to finish what needs to be done quickly. The plate of chocolate cake was presented to us and placed on the table which had NO PLACE FOR THE CAKE AS WE WERE EATING OUR MAIN COURSE so we had to make room. And that was the extent of thr service After that no follow up to remove the plates and cutlery until we requested and we are left on our own. Even as we left no one said goodbye to us.

Subak..what kind of restaurant is this. You are supposed to be a fine dining restaurant. You have lovely premises. Your food is excellent. Instead you allow a bunch of monkeys who have not been trained to serve customers to spoil your reputation and image. The service...

Seriously its was a bad experience at this restaurant !! i really never expect this. They charge me Rm50 just because i do my own deco at first they say pay Rm30 but the end to make me pay Rm50. Plus they should arrange the table for me before 6pm but when my sister arrive there, then only they give the table for us and also say that choose wherever you want and deco it. but in the fomn when i ask them table for 6pax they say we will give you the family table and reserve for you but after go there, they mention choose where you want and the WORST thing is THEY MAKE MY BROTHER TO CARRY ALL THE TABLE BY HIS OWN TO SET THE AREA !!! _

I called on Christmas day in the morning to make a reservation for a table with candlelight and flowers for dinner as it's for Christmas and also my birthday. At first the Indonesian guy who's the manager there quoted must pay 165rm just for the flowers and candles then he increased the price to 175rm for a table of 5. This is not charges for any food just for 2 candles and some flowers petals on the table only yet I agreed I will pay extra for this and to confirm my booking I gave him my name and number. So I was looking forward and when I went there the place was not at all looking presentable nor romantic it was very brightly lit with fluorescent lights and looked old and all tables empty there was barely anyone there so when I told him my name and phone number he pretended he didnt know and then I saw my name and number in the reservation book and he didnt prepare any table for me at all I was very angry he was pointing at me to sit on some empty table at the entrance under the fluorescent light and told me if I want a table with candles and flower I have to pay 215rm I screamed at him that I already told him over the phone to make a reservation earlier and agreed to pay for 175rm just for that yet my table he did not prepare it and spoilt my mood for me and my family. I left immediately! Do not be fooled by the reviews here seems like an empty dead place where no one goes there and the atmosphere not romantic at all very disappointed the guy and restaurant ruined my...