Mossaz Suites by MyKey Global — Hotel in Kuala Lumpur

I checked into the hotel on the first day only to find that the lights were broken, the electrical outlets didn’t work, and the air conditioning was not cooling at all. As a result, my family and I couldn't get a wink of sleep that night.

On the second day, I reported these issues to the hotel staff, who suggested switching rooms. However, the new room had a dusty headboard and a broken bed frame that made the entire bed uncomfortable and slanted. To make matters worse, the bed linens were dirty.

I requested yet another room, but when I opened the door, an unpleasant odor hit me, which was simply unacceptable.

The front desk staff were unable to resolve any of these issues or provide satisfactory solutions. Their demeanor suggested that I was being unreasonable, but I felt too exhausted to argue. I requested to be moved to another room within the same management group (MyKey) at a similar or even lower rate, but this was denied. When I asked for a refund of the remaining charges, I was also refused, despite my willingness to book a room at another hotel under the same management.

Overall, the experience was terrible, and I will not choose to stay at any MyKey hotels again. The shortcomings of the management were evident through the staff's service, and it left a very...

I had a pretty disappointing experience staying here. The location was very isolated, right next to an abandoned mall, with nothing interesting or useful within walking distance. Finding the place was a hassle, as the only way to access the hotel was through the car park, which felt strange and inconvenient.

Checking in was frustrating too. Even though there were three staff members at the reception, only one was actually helping guests check in, so the process took way longer than it should have. The room itself was decent for the price I paid, but things started to go downhill the next morning. The elevators were a complete nightmare. Out of six elevators, one was reserved for staff, and the rest were either painfully slow or always packed. It took forever to get down to the lobby, and the same thing happened when we were checking out.

Parking was another issue. It was really limited, which added to the overall inconvenience. The only good thing about the stay was one friendly staff member during the day, but unfortunately, that wasn’t enough to make up for everything else. With all the trouble I went through, I definitely wouldn’t stay here again or recommend it to anyone. It just isn’t...

I had a pretty disappointing experience staying here. The location was very isolated, right next to an abandoned mall, with nothing interesting or useful within walking distance. Finding the place was a hassle, as the only way to access the hotel was through the car park, which felt strange and inconvenient.Checking in was frustrating too. Even though there were three staff members at the reception, only one was actually helping guests check in, so the process took way longer than it should have. The room itself was decent for the price I paid, but things started to go downhill the next morning. The elevators were a complete nightmare. Out of six elevators, one was reserved for staff, and the rest were either painfully slow or always packed. It took forever to get down to the lobby, and the same thing happened when we were checking out.Parking was another issue. It was really limited, which added to the overall inconvenience. The only good thing about the stay was one friendly staff member during the day, but unfortunately, that wasn’t enough to make up for everything else. With all the trouble I went through, I definitely wouldn’t stay here again or recommend it to anyone. It just isn’t...