Empire City Halo Sunday Tower — Hotel in Petaling Jaya

Empire City Halo Sunday Tower has faced various criticisms from visitors, focusing on several key areas of concern. Here’s a summary of the negative aspects reported: Atmosphere and Ambiance: Crowding: Many visitors have noted that the premises often feel overcrowded, particularly during peak times, leading to a less enjoyable experience. Noise Levels: Some guests have reported high noise levels, making it difficult to relax or have conversations, detracting from the overall ambiance. Facilities and Amenities: Maintenance Issues: There have been complaints about the upkeep of facilities. Guests have pointed out that certain areas appear neglected or are in need of repair, impacting the overall impression of the venue. Limited Amenities: Some visitors feel that the range of amenities offered is insufficient, considering the expectations for a higher-end establishment. Service Quality: Staff Attitude: Feedback suggests that the customer service does not meet expectations, with some guests recounting experiences of unhelpful or inattentive staff. Wait Times: Long wait times for service, whether for food, drinks, or general inquiries, have also been cited as a significant downside to the experience. Food and Beverage: Quality Concerns: Several guests have expressed disappointment with the quality of food and beverages, finding them to be below par for the price point. Menu Limitations: Some diners have criticized the menu for lacking variety or not providing options that cater to diverse dietary preferences. Overall Impression: Overall, visitors' experiences at Empire City Halo Sunday Tower have been mixed, with notable dissatisfaction regarding crowd management, service quality, and food offerings. For potential guests, these issues may impact the decision to visit and recommend the venue to others. Addressing these concerns could enhance the overall guest experience...

Have been staying here for 2 year plus, I will not recommend others to stay. These are the few dissatisfaction i am facing. The cockroaches are everywhere, tried many ways to kill them but they are still here. Water Leaking Issue Parking (season parking)- 1 unit is eligible for 1 season parking, but there are no designated carpark for each unit. Plus, management did not take any action to the cars who double park or illegal parking (some cars just park at a narrow space and block the road which caused difficulties for other car owner to move their cars) The ongoing contruction sounds - Bear in mind if your job require u to WFH. This is just not the right place for u as it is very noisy. No facilities for us to enjoy Abandon cars in the basement carpark still exist. Soundproof very bad, u can hear people walking, laughing and slamming their doors in the midnight. Lift condition not good either. Seems so...

The only thing is that....the management is not attentive at all for those defects reports lodged. They will find ways to counter your reports at all cost and squeeze you out of your maintenance fees. The level of stupidity the manager involved in your defects case is dumbfounded. The security is good... cleanliness for carpark is good.... please improve your personnel's attitude towards the tenant here.... we dont owe you anything.... you are paid to do your job.... should carry out pest control for...