Makan in Banglo (MIB) — Restaurant in Negeri Sembilan

The Captain or the Chef simply missed the opportunity to leverage on the difficulty faced by disable customer. A person with good customer service and emphaty would know how to leverage the situation and capitalised the moment. He would have win the heart of a customer by showing his emphathy by greeting .... "...no problem makcik, makcik tunggu sini...kami bawak makanan turun...hati hati jalan dalam kawasan kami sebab lantai kami tak rata..,"

in service industry, dont let you ego ruin your business. to the owner of MIB (may be you were the Captain or the Chef I referred to), dont protect the guy who will ruin your business. Your all other staff were very kind and courteous, except for that particular person. he looks tense. take our comments constructively for the sake of your business. it is not our intention to give you bad review but simply to let you know the unpleasant experience we been througj. May Allah guide all of us

Note : Our request to have the dinner on the ground floor was due to my wife who is unable to climb stairs. She had knee replacemnt on both sides of her knees and she is a dialisis patient; she is physically weak and unstable to walk, what more climbing up the stairs. Our request was genuine and legitimate.

My suggestion to the owner, add an "disable unfriendly" icon in your business profile and best still, add a note stating "...we have makan space on the upper ground which can be access via stair case..."

side note to your respond.

i dont agree with your comment that we were rushing your staff. we did not. we did not make a noice or fuss. just...

I've been a few times now, and honestly, it's become one of my go-to spots when I'm craving good food in a relaxed and beautiful setting. If you're looking for a place that's as pleasing to the eye as it is to the palate, this might just be your new favorite too.

First things first: the atmosphere. "Banglo" isn't just a name; it really is in a bungalow! And they've made the most of it. The decor is just gorgeous. Think overflowing pots of flowers, trailing vines, and strategically placed greenery everywhere you look. There are definitely a lot of trees and flowers, creating this really whimsical and calming vibe.

I've tried a few different things on the menu, and I haven't been disappointed yet. Everything is always fresh and flavorful, and you can tell they put a lot of care into the presentation.

Another big plus for Makan in Banglo is the parking. Finding a spot in that area can be a nightmare sometimes, but they have ample parking, which is a huge relief.

And the staff? Super friendly and welcoming. They always greet you with a smile and are happy to answer any questions you have about the menu. They really make you feel like a valued customer.

Okay, so here's the one (minor) drawback: the service can be a little slow, especially during peak hours. But honestly, it's understandable. The place is usually packed, which is a testament to how good it is! And the friendly staff more than makes up for it. Plus, with such a lovely atmosphere, you don't really mind waiting a little longer. It gives you more time to soak it all in and enjoy the company...

Misleading Reviews – Avoid This Place!

Decided to try out this restaurant since it had received numerous good reviews on Google. As a tourist, I often rely on these reviews to guide my dining choices. However, my experience at this particular restaurant was far from satisfactory. The first red flag was the excessive wait time. We sat hungry and impatient for over an hour, which was unacceptable. After a day of exploring, waiting that long for food was frustrating. When our orders finally arrived, the taste was super disappointing. The flavors were bland, and some dishes were downright unappetizing. It felt like a waste of both time and money. But the most frustrating part was the menu inconsistency. Several items we had eagerly ordered turned out to be unavailable. No one bothered to inform us beforehand, and they simply swapped them out without consulting us. Imagine looking forward to a specific dish and ending up with something entirely different! My advice to anyone reading this, just avoid this place, try some other restaurants that are available along this road. The positive reviews must be either fake or outdated. Explore alternative dining options in the area and avoid this disappointing place altogether. Oh, and one last thing, notice how the business owner always reply to bad reviews with sarcastic comments? Very...