Daily Coffee Alma — Restaurant in Penang

My experience was extremely frustrating due to inefficiency, lack of communication, and unprofessional behavior from the staff. My order was placed at 12:24 PM, and the kitchen only received it at 12:32 PM, which already indicated inefficiency in processing orders. However, the real issue began when we had to wait for over an hour for our food, with no updates or apologies from the staff. If the staff knew there was going to be a delay, they should have informed us when we placed our order. Instead, we were left waiting with no explanation. At 1:00 PM, we followed up and were simply told to "wait." By 1:15 PM, we tried calling the staff again, but she ignored us twice. When we finally managed to get her attention at 1:20 PM, she was dismissive and unhelpful, only saying to wait longer. At that point, we requested for our food to be packed as we were already late for work. When we approached the counter at 1:30 PM to collect our takeaway, the food was still not ready. Despite waiting for over an hour for a simple order (a sandwich and grilled chicken), we noticed that customers who arrived later were receiving their food before us. When we questioned this, the staff gave us an attitude. While she eventually apologized, she was rude and refused to take responsibility, saying it was up to the chef. However, isn’t it the staff’s duty to follow up on delayed orders and keep customers informed? We finally received our order at 1:38 PM, paid, and left—completely disappointed. To make matters worse, we were not the only ones facing this issue. Another customer before us canceled their food order after waiting 35 minutes, and after we left, we saw another family requesting their food as takeaway due to the long wait. This experience was unacceptable. The lack of efficiency, poor communication, and rude behavior from the staff at the Alma branch need to be addressed immediately. Customers’ time should be respected, and staff should be trained to handle delays professionally and courteously. I hope this feedback is taken seriously, as this will be last visit to this branch or to Daily...

Regarding the mushroom soup, the aftertaste presents a slight sourness, and the consistency lacks the desired thickness. The overall flavor profile deviates from the standard mushroom soup, with an oily mouthfeel. The rating is 2.5/5.

The Aglio Olio Seafood dish presents a standard visual appearance, and the tomato sauce appears somewhat plain. However, the taste is notably delicious, warranting a potential repeat order. It is recommended that fresh squid be utilized in place of frozen squid rings in future preparations. The price point is considered high, and the expectation is for fresh ingredients. The rating is 3.9/5.

The grilled chicken breast is exceptionally flavorful, with the preparation of the chicken and the accompanying brown sauce being particularly well-received. The mashed potatoes, however, exhibit an excessive milk component, which detracts from the overall experience. The rating is 4.5/5.

The Salmon En Croute offers a unique culinary experience, resembling a beef wellington but featuring salmon. The portion size is substantial, suitable for sharing. The dish is well-executed, although the pastry's oiliness may deter repeat orders. The...

If you want to experience a complete food scam, pls go here

The worst cafe food I have eaten in my entire life

Chicken quesadilla - Utter terrible. Very sloppy and they put a paper underneath to make it worst

Creme brulee coffee - Pure scam. I'm quite amazed with their confidence to put it as their signature drink. Owner pls go to The Alley to know how a creme brulee should taste like although it's a milk drink. I'm not sure what coffee beans they use, the taste sucks

Sesame spring chicken noodles - Mamak Maggi soup will taste better. Not to surprise, it was terrible as well

Latte - No idea as I didn't taste it. I'm pretty sure it would have been big disappointment as well

The prices were standard cafe price for food worst than mamak

Owner pls focus on R&D. Don't just scam people with very lousy food

Learn from the competitors. Not just copy the price, drink size (grande, venti), similar merchandise, tiramisu for 2 😂. Also the value you give to customers

If possible I would give 0 star but sadly no option

1st time visit and it's also for sure last time visit to...