The Chicken Rice Shop Kuala Selangor — Restaurant in Selangor

I walked in with a voucher I claimed in my app. I Was slightly unsure about the redemption process, but the staff handled it with such clarity and professionalism that it deserves to be mentioned and praised.

The staff took their time to explain the terms of the voucher patiently, with a smile on their faces and a friendly tone throughout the interaction. It wasn’t just about customer service. It was genuine hospitality. That level of customer care really made me feel welcomed.

The environment was clean, well-maintained, and organized. Tables were tidy, and the overall atmosphere felt fresh and comfortable. Personally, this is exactly what you’d want when sitting...

I ordered set meals — 2 honey chickens and 1 roast chicken. The food quality was okay, but the portion sizes of the honey chicken were not consistent. The service was a bit slow, even though the manager in charge assisted me in placing the order.

Additionally, the customer service was not very friendly, especially when assisting a senior citizen. One staff member also placed my order on the wrong table without confirming the order number, so customers had to check for themselves. I'm not sure how many staff you have, but the overall service did not seem...

Food: Good as usual. Maybe I’m hungry :) Service: Super slow. Even though the staff is like 7 people, been waited the food almost half an hour to be served. Atmosphere: Seated near with the kitchen. One of staff is cleaning the floor and put a lot of detergent and the smell is really disturbing! OMG! Conclusion: Dear management and supervisor, please improve all mentioned above or these can be terrible...