The Ink Library Cafe — Restaurant in Selangor

So dissapointed to be standing at the entrance after a 40min drive to get here, only to he informed that you open at 12pm today. When it comes to time, please inform your patrons on your social media. I checked your IG it says you open at 10.30am. It is to far to drive back out so I have to wait over an hour for you to notnonly opne, but to be seated at probably a less than ideal table due to the function you have a 2pm which caused your late opening today. Not cool.

Update : The 3 staff on duty today were kind enough to allow me in early after I went back to them to ask to be seated without service as long as we are not waiting outside in the sun. But... only the front portion of the cafe was available for sitting AND none of the plug points in the front work! OMG. Then there is a bar like sitting area with working plug points but they turned that into a condiments station. I mean, seriously! My son had already plugged his laptop in to be told afterwards that the manager whom they contacted asked to inform us that we can't sit there and that there are no plu point available today. Such bad service. If you know your cafe is booked for an event, why don't you equip your staff to pre-empt customers that they wont get the ideal experience. You are in the service line afterall! I must thank the 3 staff on duty for...

I’ve been to this cafe a few times but this will be my last. The food here is so so, but the pricing here is a complete mess and feels like customers are being taken advantage of.

I ordered the set lunch (RM17.90) which clearly states it comes with one free iced black tea. I added a telur mata (+RM2.90). The waiter then told me I could pick from a few free drink options, so I chose iced lemon tea. But when it was time to pay, my total was suddenly RM 27!! claiming the iced lemon tea was RM4.90 extra. That makes absolutely no sense when the set is supposed to come with a drink.

I questioned them, and only then did they agree to remove the RM4.90. While I wasn’t charged in the end, it’s still absurd that I had to ask and double check my bill everytime just to be charged correctly. This isn’t the first time I’ve noticed their pricing being off, I’ve noticed on past visits I’d get charged a few cents or even a few ringgit more than what I actually ordered. A few cents or ringgit here and there eventually becomes a lot, very misleading and unprofessional. however, the customer service is good and the staffs are friendly but please fix your system and charge...

I customer yang setia dekat cafe tu, buat keje kat cafe tu selalu dengan order air sahaja, nama pon cafe, paling2 kita nak nice chill2 minum air je kat situ, selama i duduk cafe tu tak pernah ada teguran dari mana2 waiter dekat situ, and today, i don’t know who foreigner waiter at this cafe datang kat i cakap “you kalau nak duduk lama2 you kena beli makanan dengan air, baru you boleh duduk lama”… I macam what the? I just want to say something, this message to your boss and the foreigner waiter tu, you tak belajar eh CUSTOMER ALWAYS RIGHT? You know or you don’t know? You should go learn deeply about customer service bro. You expect I don’t have a money? Bro you should be careful if you wanna approach person. Who you are? Even if customer buy a small things in your cafe, they still buying something right… the customer deserve to do anything in the cafe. I don’t know how many person yang dah kena ayat macam ni, maybe boss should do something to the waiter or better you sacked that man, cause all the customer run away because of that man. Maybe i’m the one, i don’t know how many people already faced this situation....