Had a bad dinner experience. Upon entering the restaurant, there was no one at the front desk to greet us. We felt a bit lost. Later, when we sat down, we realized it was very hot inside, and we started sweating shortly after being seated. But that was just the beginning of the bad experience.
After we finished ordering our food, my family wanted to take a look at the menu, but the restaurant manager, who was dressed in a suit and took our orders, simply took the menu from his hand and said, "No need to look." Although he seemed to be joking, his action shocked our entire family.
And then there were their waitstaff. While I was halfway through my meal and took a break by setting down my utensils, a server suddenly came and took away the plate and utensils I was using. I even told her not to take them as I still needed them, but she still took them away. Perhaps there was a language barrier. I tried communicating with her in Chinese, English, and even gestures, but it was futile.
The food itself was also disappointing. We ordered their specialty dish, "家乡猪手," Hometown pork-knuckles, which was advertised at the entrance. However, when we finished eating and went to pay, we realized we had been served a different dish called "叫化猪手." Burglar pork-knuckles. And it was served in 1/3 of the pork-knuckles. The foods were pricey, and the taste was just average.
Our long-awaited family dinner ended like this. It was our first visit, and it will...
Read moreHaving our precny dinner here, there were fifteen adults and three children so we were advised to sit at two tables, but the ordered dishes would not be divided into two plates, hence customers had to wander between the two tables to exchange dishes so that everyone could eat. What is even more annoying is that the manager suggested that we change one of the dishes in the predetermined menu (the reason is that there are too many preparations in the afternoon and it cannot be sold). Totally speechless because it's pricey and the food...
Read moreSatisfied with the food and service. The staff are friendly and helpful. Dishes tasted good and served in generous portion. The only comment is that the washroom look a little run down. We hope that the restaurant could improve on this matter. Will surely revisit the restaurant and hopefully next round we can book early to dine in the...
Read more