Sushi King Selayang Mall — Restaurant in Selayang Municipal Council

It have been long time that I didn't come to sushi king, just found that it moved from LG to G floor.

It is good that it have upgraded the system and hardware, like order via ipad, can refill water from table. That's a good updrade, but pls pay attention on staff training and attitude.

There is no one want to entertain when I reached the restaurant. So I find a seat for myself, and the problem started.

Ordering: The ipad is so laggy, it will auto exit while I ordering, so I need to re-order again, and need to wait long time. And the app don't have search function, so I need to find one by one, not user friendly.

Staff: The staff is walking like zombie, call also can't hear. I have some problem of ordering, wanna ask for help, and the staff just passby, said few times "hello" and raise my hand, but the staff just walk away like not listening. I speak loudly and almost stand up, then the staff only come to me. And one thing very important, last time when I come to sushi king, all staff will said "Welcome" and give warm smile to customer. This time, no welcome, no even say "enjoy your food" while serving food, no even give a smile, it's really weird in Japanese restaurant.

Food: After so many problem, finally I done the ordering and get my food, unfortunately, the food quality is not up to standard. For the Grand Mixed Bento, the fried chicken is nice, but the Tempura Lotus Root are cold !! And the taste so bad!! Not eating it after 1st bite.

For the sushi, the rice maybe added too much vinegar, it tasted sour like spoiled. And it might using the cheap vinegar, the smell not nice. And the freshness of food also downgraded, all sushi feel like put there for some time already. The quality even worse than sushi mentai..

The worst part is the Spicy Ramen, when they served it , I can smell the very strong egg smell, like stale egg. Honestly, the ramen no bad, the texture is good, everything good expect the egg smell, so I didn't finished it as well.

The spoon also not cleaned properly, there is some white color powder on it, can wipe off easily with tissue, really worry about the hygiene issue

I'm sad to see sushi king become like this, it used to be my favorite restaurant.

If the management can see this comment, come and pretend like customer, to try your food, enjoy your...

Had issues with 2 things. 1st is the quality of the onsen eggs. 2nd is the delay in delivering 1 item from my order. Asked for the asst manager Peter to clarify and I'm satisfied with the way he attended to my complaints. I was being difficult but Peter solved the issue professionally in a friendly manner. Now, I'd say the issue with the onsen eggs is quite serious and I was made to understand that these eggs were prepared by the supplier. Please see the photos. Even the taste is weird,. It's ice cold, the egg yolk has hardened like a boiled egg, some white part is transparent (looks uncooked), the taste is FIZZY. Asked for replacement and even the 2nd onsen tasted and looked horrible. Requested Peter to escalate this quality issue to the supplier as this egg completely ruined our meal. As for the delay, I asked for the reason why and Peter explained it nicely and totally understandable so it's fine. To the management, please get someone to check your supplier for the onsen eggs. The previous onsen eggs were perfect until you guys started getting a supplier to "pre-made" them that they taste disgusting. Anyways, kudos to Peter for your patience and kindness while handling...

Came for lunch today to claim the 24% off 5 RED PLATES promo on the Sushi King App from 16 - 22 August 2025. There wasn't any sign saying it it not available anywhere at all. After we have ordered, eaten and when paying at the cashier counter, we were told that their system is down so cannot claim any vouchers or discount. What?!?!!? So we ordered 5 RED plates just for fun, is it? The cashier keep saying, "Yes, Sorry, it is our fault, but there isn't anything we can do about it. They have already inform management, but management say nothing they can do. Wait, what?!??! You are sorry, it is your fault, but I am the one who has to bear the consequences and pay full price? How is that correct in any way? Ever heard of putting up a sign SOMEWHERE to inform the customers of your service interruption? Felt scammed... This is as close as can be to a scam because the only victim here is the customer. Can I say I don't want to pay? Maybe I should just say, "I'm sorry, since it is NOT my fault, but yours, I only want to pay after discount 24% because that's what I was here for. Your management should pay me the difference to show that you are...