A&W Sierra 16 DT — Restaurant in Sepang

Not the first time, Sorry I have to rate this outlet poor! I ordered thru Drive Thru today at 13:18pm, was asked to wait for 6 minutes at waiting parking lot as the crew said he will send to me. My order was 1 x 2pcs Chicken (Original) 1 x Fish DLT 2 x Curly fries

I ended have to wait for almost 20 mins and I have to reverse my car to the collection counter which I was only attended to after few honks. Despite that the drive thru lane was not busy at all, they were slow and careless about the order. What upset me further was the wrong Fried Chicken that I supposed to receive. I got Spicy Chicken instead of Original. For this I have to mention here that I did remind the cashier at Payment Counter twice that the chicken I ordered is Original! The collection crew however gave me Spicy Chicken! They also gave me cheese burger which I did not order. I only knew it until I reached home! Will pay for the cheese burger next time I go to the neighborhood definitely.

Something wrong with the whole Drive Thru Crew. They seem to be untrained, not responsive and making errors. As this is my second poor Drive-Thru experience with Sierra 16 outlet, management please...

All Kiosks lagged horribly. The manager should have immediately initiated to open physical counters to cater for long queues. Be smart and observant please. Kiosks' touch screens were extremely insensitive and responded poorly. TV panels to display order numbers should be placed smartly to ensure clear visibility from all seating areas is achieved. Currently customers have to get up and go over to the TV to check their order status. Fix the kitchen door that next to the sitting area. It slams closed with loud annoying sound.

There are so much rooms for improvement for this 100th store. There should have been many lessons learned and experience gained from the other 99 stores to celebrate this achievement. Please train your manager and staff professionalism, efficiency, initiative and most importantly, observation skills. Hope the co. take the above as valuable feedback from customer out...

Horrible experience! Try to avoid dining here if possible. The workers are biased since they pick and choose who to serve.

We arrived at 10.30pm (closing time is 12am) and were told that only fried chicken is available. No waffles, no burgers, not even root beer can be ordered!! Honestly we were fine with it until..

Lo and behold - another family of six entered the premises after us, but they could order whatever they wanted. We even saw the worker operating the root beer machine!! So much for “nothing else is available except fried chicken”.

I truly hope management would take our story into consideration. It would be fine if we were all treated equally. Would definitely spread the word of our experience here to everyone we know.

P/s. There is also a video of our confrontation, but I will keep it to...