Tealive Petronas Batu 3 Federal Highway — Restaurant in Shah Alam

Very disappointed with the service today (27 May 2025).

I picked up my order around 5:40 PM but was handed the wrong bag apparently meant for a Grab delivery. I only noticed it after reaching home, but still made the effort to return it around 6:25 PM.

When I asked for a fresh replacement for my actual order (since bubble tea loses its quality after sitting too long), the staff rudely refused. He claimed he thought I was a Grab rider and had already remade the order for the other customer but refused to do the same for me, even after I offered to pay again just to avoid issues.

Absolutely unfair and unprofessional. I hope Tealive management takes this seriously. CCTV can easily confirm...

“Opens at 10” but when im there at 10:30am they still couldn’t open for another 15-30 mins just because theyre “not prepared yet”. People are rushing in the morning so please improve your punctuality so it wont be a hassle to you or your morning customers . I used to work fnb too and if business hours starts at 10am then I’ll start taking orders at 10am. Preparation is key during opening so don’t waste time and customers. If you wanna take orders at 11am then change your business hours to 11am not 10am. Very dissatisfied with the unprofessional service. Do better. Make sure youre well prepared before operating...

The milk tea is off track. The milk tea taste is not the usual tealive. Too much milk and the tea not properly brewed. Staff need to refer to manual instruction on doing the drinks. NOT RECOMMENDED.

Staff among staff not in good terms from their body language. Not so pleasant...