McDonald's Puchong Permai DT — Restaurant in Subang Jaya

Very in- efficient outlet. Not professional services. They deserve no star rating at all…. My very worst experience ordering food using mcds website / app. Ordered food (RM 40 for breakfast) at 8am plus and was assigned to this branch for my order, but received food at 10:40am. They claimed no rider to send. Appreciate for at least a phone call to know the status or delay. Called customer service (person name- Nadia), wasted rm20 for 2 x calls to them. She claimed the outlet (Hayati) would call me. But no one called. Only rider calls to say the food has been delivered. I demanded for the managers number to have a word. Called the manager (Shida) and told her about the problem of failing to deliver without any info. She claimed she’s on leave. No action taken until now as they do not bother. No compensation or anything. This brings McDonalds are very bad name due to people like this managing the outlet specially the person taking the order. Look at all the other reviews of this branch/ outlet. Either they change all the staffs or put another manager to manage the outlet. Hope this review goes above their...

I had a very disappointing experience at this McDonald's recently. Last week, I bought porridge, but it was extremely watery, which doesn't meet McDonald's usual standard. Then, I visited again today to buy a burger and requested extra chili sauce. To my surprise, they only gave me two packets, and when I got home, I realized that was all they had provided — very unlike other McDonald's locations I've visited.

I feel that the staff could benefit from additional training. I visited today on 16/3/25, at 10:20 PM, and one of the employees, a Malay girl wearing a tudung and slightly chubby, was not very friendly while dealing with drive thru. Additionally, when communicating through the intercom, her voice was too quiet, making it hard to hear anything she was saying. I would appreciate it if you could look into this and ensure better service...

Worst experience even in a Mc Donald outlet.

Had to wait 2 hours to get my order done (if me and other customers hadn't done havoc on the pick up counter, your staff wouldn't do it quicker)

Other customers were also waiting for their food and had to wait hours and probably more than me.

2 hours is too long. Why dont you try go to mamak where you know your food will be ready in less than 20 mins, but you end up waiting 2 freaking hours to get your food.

The reason people going to you is its a "Fast Food" if you dont know what fast food is, Let me google for you, its "easily prepared processed food served in snack bars and restaurants as a quick meal or to be taken away."

My advice to the management, is to hire more staff/workers to outcome this situation in customer overflowing.

This is a bad reputation for a big franchise name...