My friend suggested this place and I gave it a go today for lunch. While looking at the menu, I asked the lady preparing the food if it would be possible to substitute some of the ingredients, she said yes.

I walk to the till, and I order a tataki beef salad. I ask if I can have more spinach instead of kale, and what I could substitute pepper and onion with. They give me a few options, I say sweet potato. I pay and I notice that I paid 1.5€ extra for 'extra spinach' and 1.5€ 'extra for sweet potato'. I go back to the till and politely ask since 3 ingredients were removed, why was I charged for the 2 substituted ones, and if this is the policy of the place. The lady replies 'YES, OF COURSE'. I do not say anything and I think fair enough, even though do not support this practice.

My food is ready and I start mixing my salad, there is obvious addition of 'extra spinach', but there is also no sweet potato. I go back and I ask her. She looks as in she does not believe me and asks the lady who prepared my salad, and she says 'No, sorry, I will put it now'. I get my 'extra' sweet potato and I start eating. While eating, I find an EYELASH in my bowl. I was not eating directly above my food and it was on the other side, below some ingredients, so it could not have been mine. At that point I was tired, I left that side untouched and ate most of my food.

Before I leave, I go to the till and let another employee know about the eyelash and my disappointment for the bad service, and I ask for the manager as I believe it is important that they know too. The manager arrives with the employee who was at the till when I ordered. I showed the eyelash and I asked why would they charge 'extra' ingredients if they could just substitute them. The employee who was at the till when I ordered rushed to say I didn't ask for a substitute, and I told her I asked you specifically and the other employee, not to mention going back to you after I paid for EXTRA CLARIFICATION.

I then left as I did not wish to continue, at last expressing my disappointment as a first-time customer who will not be returning. Food tasted good, which is a shame for my today's experience.