El Muchacho Alegre — Restaurant in CENTRO

Very bad experience at this place, the only thing I liked about this place was our food-waiter who was very helpful on the second floor, very friendly, kind, attentive and professional....the food was vaery bad, but as we ate we talked to the band so that we could pay them for an hour of songs, the water was informed and told it wouldn't be a problem, but we would have to move down to the first floor and we said, okay, not a problem, but when we got to the 1st floor was when it all changed and the water there on the first floor came to us in a very rude maner and asked; "WHY RE YOU SITTING HERE, WHO ALLOWED YOU TO SIT HERE, THESE TABLES ARE NOT FOR YOU, THEY ARE FOR OTHER PEOPLE"? Then he came a second and a third time and said we had to eat if we wanted to sit at that table next to the band....so my friend again explained to him the situation while we were consuming beverages, but then a female waitres came and bangs her hand on the table and said; "YOU HAVE TO EAT TO SIT HERE THIS IS NOT A CANTINA AND THESE TABLES ARE RESERVED FOR OTHER PEOPLE!!", very, very rude, infront of everyone and made me feel like I had stolen something.....I will never, ever go back ther agan and will tell everyone that I know never to go eat at this establisment!! I only give then 1 star for the water who server...

It’s been a year since I went and they treated me horrible when we were seated, they ignored us for a good amount of time then when they brought the food, they didn’t check on us at all after that. After we ate dinner I was trying to get the check from them, they will pass by me like if I wasn’t there, my little kids went to play on the beach maybe another 10 minutes passed. I asked them again for my check again . They wouldn’t return until my kids started crying and being fuzzy my youngest she’s 5 She was tired of being in that place. I told the waitress that I needed my check so I can remove myself from there and she looked at me like I was crazy and kept on walking. My mom got up and asked for the manager then before the Manager got to our table, the waitress got a hold of him and he was also Making us wait after he talked to the waitress, he looked at us and ignored us once again When he finally gave us our check, my mom gave him 2000 pesos. They didn’t bring her back the change. My mom waited for her change, but they never brought it. When my mom asked about to change. They said that they thought it was the tip that they usually get. They told my mom to wait a little longer. My Mom said, I cannot wait. Another 30 minutes. They practically made her tip they kept the change. That they...

Elegimos este lugar porque mucha gente lo recomendó. (Aprendizaje para entender que no todo lo que a la mayoría le gusta, significa que está bien) pagamos 1,250 por persona para la cena de fin de año y no incluía las bebidas. Llegamos 8 personas puntuales a las 9:00 pm. A las 9:15 nos servían el primer tiempo (crema de camarón… buenísima) el 2º tiempo nos lo sirvieron hasta las 11:30 pm y tuvimos que comer rapidísimo para no perdernos el festejo del cambio de año. La atención de los colaboradores fue increíble y muy amena. (No lo celebro porque no debería ser diferente, así debe ser). El resto de la comida no le hace cosquillas a todo lo que hemos comido en un viaje de 10 días en otros restaurantes y comedores locales pequeños. Fue una decepción BRUTAL! Pedimos la cuenta a las 12:25, no nos la trajeron si no hasta la 1:35 am, no puedo creer que solo tenían 3 terminales para atender a ese restaurante. Al final y después de estarlos presionando, teniendo al UBER afuera del restaurante esperándonos por varios minutos (obvio también me costó) nos querían cobrar el servicio como si hubieran hecho todo perfectamente. Únicamente se les pagó a los meseros su propina por su servicio de traernos bebidas. Pero cualquier otra persona blanda o sin conocimiento de un buen servicio, se dejaría amedrentar. Al hacerle saber a sus colaboradores sus fallas, no les quedó otra más que aceptarlo de manera amable. Yo les recomiendo que visiten y hagan derrama en locales más pequeños y con muchísima mejor disposición y hasta mejores precios. Una pena grande la mala experiencia. COMO COMER MARISCOS TENIENDO ALERGIA!! NO SE LOS RECOMIENDO, EVÍTALO //

We chose this place because it came highly recommended by many people. (A lesson learned: just because something is popular doesn’t mean it’s good). We paid $1,250 MXN per person for the New Year’s Eve dinner, and drinks weren’t included. Eight of us arrived right on time at 9:00 PM. By 9:15, we were served the first course (shrimp cream soup, which was excellent). However, the second course wasn’t served until 11:30 PM, forcing us to eat in a rush so we wouldn’t miss the New Year’s countdown.

The staff’s service was incredible and very friendly. (I don’t commend this because that’s how it should always be—it’s nothing extraordinary). Unfortunately, the rest of the food didn’t come close to the quality we’d experienced during our 10-day trip at other small, local restaurants and eateries. It was a BRUTAL disappointment!

We asked for the bill at 12:25 AM, but it didn’t arrive until 1:35 AM. I was shocked to see that such a large restaurant only had three card machines. After much back-and-forth—and with our Uber waiting outside for several minutes (at an additional cost, of course)—they had the audacity to try charging us as if everything had been flawless.

In the end, we only tipped the waitstaff for bringing us drinks, as they genuinely deserved it. Anyone less assertive or unfamiliar with proper service standards might have been pressured into paying the full service charge. When we pointed out the restaurant’s failures to the staff, they had no choice but to politely acknowledge them.

I strongly recommend supporting smaller local spots with better service, a more welcoming attitude, and even better prices. This experience was a huge letdown. LIKE EATING SEAFOOD WHEN YOU HAVE A SHELLFISH ALLERGY! I DON’T RECOMMEND THIS...