Chili's Plaza del Sol — Restaurant in Jalisco

No one really helped me when popping by for a quick salad. I've been to this Chili's twice in the last year or so when I've been in Mexico. It is incredibly slow, both the kitchen and the service staff, but the place seems to be fully staffed with three or four workers standing around at a given time. Today I was there to get a salad and remind myself of the food in the US. I had reviewed the menu at the door so I knew what I wanted but after bring seated, a server did not visit me for over 10 minutes. I didn't know if the bartender was supposed to help me, so I gave my order to him and later another server came to my table and they seemed to collaborate. It was not clear if my order was sent to the kitchen and then who was helping me. I ordered a salad with chicken strips on it and dipping sauce on the side. Fifteen minutes later I asked if the order was sent in and where it was. The food was already ready but waiting in the kitchen and it was incorrect, there was no dressing on the salad, and the chicken on top was COLD. This ambiguity about server responsibility and the order and the lengthy time for each step is endemic in Mexico. It indicates restaurants and workers who do not have adequate standards and training leaving no one truly responsible to the customer. I felt overlooked and walked out after the salad was delivered because it was all...

I am American and like going to chili’s occasionally. This by far was the worst experience. Server wasn’t too bad. Food was horrible - like almost inedible. I don’t understand why people like going here. Maybe because it’s american. Please avoid the triple dipper at all cost. The chicken tenders were DISGUSTING. ( how do you ruin frozen chicken tenders??)The jalapeño poppers were just as bad. Please , please AVoid. The also played Justin Beiber on repeat-...

Primera vez que visito el restaurant. NADA INCLUYENTE, para empezar, no cuentan con rampa para clientes discapacitados. La fulanita de la entrada que funge como "hostess", al vernos llegar con silla, se alejó y se fuè a atender una mesa. NUNCA nos dijo, "bienvenidas", "Enseguida las atiendo" y mucho menos ofreció ayuda. Mejor un joven alto mesero, tuvo la gentileza de ayudarme. La misma fulanita, NUNCA nos ofreciò la carta. Tuve que pedírsela a otro mesero que fuè muy gentil. Alimentos? No ofrecen un triste pan para acompañar los alimentos. Ni de entrada ni con el platillo. Muy escaso para el costo. Sabroso, sí pero se siente incompleto. Y las bebidas... Un refresco que cuesta por fuera $13- lo cobran en $46. Es un abuso. Gracias a Dios, tengo suficiente con qué solventarlo pero pagar $500- por 115g de carne, lechuga, 2 cucharadas de guacamole, elotes, arroz y frijoles que entre todo, apenas sería una taza y un refresco, es un robo. Con èso como en pipiolo y hasta me sobra. Por el sabor, podrìa volver. Pero por el servicio de la fulanita que no tiene vocaciòn de servicio, NO VUELVO. Solo espero que la vida le permita llegar a ser mayor y viva en carne propia, la...