The worst experience in the last 15 years.

Unfortunately, the team that serves this place shown a lot of inexperience today (Aug 6, 2017).

They took the order and delayed more than 30 minutes to tell us they were not going to be able to fulfill one of the dishes. When we told the waitress that we were ok without it and asked for the time to serve the other dishes, she promised less than 20 minutes.

20 minutes went by and we decided to leave the place (we saw other customers that arrived later than us being served first, and other customers also making comments about the delay). The waitress asked if we were leaving and if she should cancel the order (really? She didn't keep track of the time she promised?) and the cashier demanded us to pay for the beverages.

When confronted by me ("really, do you expect me to pay for the beverages, after not getting our food for the past hour?"), he, instead of apologizing first and accepting they should not charge for the sodas, babbled that they had more than 100 customer (meaning "sir, you are just another customer"). I had to explain to him that I would have expected them to:

• Let us know that they were not able to serve us on a timely fashion
• stop taking customers, since they were not able to cope with the pending services

I payed for the beverages - not a single gesture from the cashier to truly apologize or make up for the inconvenience.

It's a shame - I am always happy with the restaurants in my country , but this time it even hurts me to have found this inexperienced and confrontional team.