Starbucks Carraci DT — Restaurant in Mexico City

Unfortunately, this is surely a Starbucks location you will want to avoid, specially if you're looking for auto-service. They won't give you what you ordered (I ask for a breakfast muffin [muffin, ham, cheese, egg] and they give me muffin with ham, no cheese, no egg), they won't deposit to your account the credit you purchased (I purchased $300, and they did not register that amount in my account, not a cent), and they won't give you a receipt of your deposit nor the food you ordered, claiming they throw it in the trash can. Definitely not coming back to that location; definitely an unnecessary bad reputation for the franchise to bear in...

I ordered two coffees, one with caramel but my coffee doesn't have any caramel and the other one a caramel macchiato but it could been a latte. The service was really bad. The barista was some rude and they can't to give me my ticket. I usually went once or twice a week but right now I don't...

Durante mi estancia de unos 20 minutos, 3 personas se quejaron del café que les sirvieron, ya sea porque no avisaron al cliente de su orden y lo hicieron esperar muchísimo, porque el café sabía mal o porque equivocaron la orden. Después de ofrecer “disculpas” y que el cliente en cuestión se iba, la encargada procedía a burlarse de los clientes junto con los empleados que cometieron el error, incluso uno insinuó que debió golpear al cliente, sin sanción o por lo menos una petición de que mejorara su desempeño. Sería bueno que tomen en consideración la importancia de mejorar el servicio. Sin mencionar que un alto porcentaje de sus clientes son los empleados del hospital cercano a esta sucursal, y que pareciera que aún así, son a los que peor...