Voltacafé Altabrisa — Restaurant in Mérida

This was a disappointing experience. The servers were overwhelmed, and it was displayed all over their faces and actions. The service was unfriendly, slow, and inattentive. The table next to us waited for more than 10 minutes to get a spoon for their coffee. We ended up giving them ours. I ordered a Bloody Mary for my birthday, and they said the law was that they couldn’t serve alcohol before 11 am, but they could serve me a mimosa (which has alcohol). Their rules made no sense, and they weren't friendly about it at all. It’s one thing if their rule is strictly 'no alcohol,' but if they’re willing to bend the rules for a mimosa, why couldn’t they bend the rules for one Bloody Mary on my birthday?

The coffee that we ordered was good, but unless this place gets more servers that can do a better job of hiding their stress and frustration, we don’t see a need to...

I felt traumatized because the breakfast that I had today was overpriced for what they offered, the croque madame was full of disappointment, I was expecting something better but it was literally just two slices of bread and one slice of turkey ham and one slice cheese, with a little bit of onion,tomato and two fried eggs, that’s it (Could make it better at home definitely). The bread wasn’t tasty, the one little slice of cheese of bad quality… honestly the dish was just poor in all its forms :(

However, the chai latte was good and the customer service was good and swift.

Conclusion: For me it doesn’t worth it. I will not...

Calling before coming to specially ask if I can come inside with a dog of emotional support (with all necessary documents) . They tell us yes over the phone. While we arrive, they tell us we can only go outside with 35degrees... Absolutely inadmissible service, putting in doubt the fact we call them there. I absolutely recommend to not go to this terrible place!!!!

Que nunca van aqui. Peor servicio posible, no quieren dejarte a dentro con perro de apoyo emocional cuando les ha llamado antes para asegurarte que lo hacian!!!...