Elton Dueling Pianos — Restaurant in Nuevo León

We never got in. Apparently, making a reservation at 3:00 in the afternoon on the day of is waiting until the last minute. I could understand if it were 2 hours from arrival time, but it was 9:45 at night. Our reservation never made it into the hands of the doorman with the list. No accommodations were made when we showed our CONFIRMED reservation. He just brushed us off and we weren't the only ones. If you can't relay reservations to the doorman in 2019, then you need to update...

Unprofessional staff who think that they have the right to be upscale because of their "upscale-ness" - even if you have a reservation they will most likely make you wait at the entrance and be aggressive about it. This place even has the typical racist "cadenero" as if this were a club for 18yo.

Most Duelling Pianos places worldwide are quite fun, this was overrun by the rudeness and aggressiveness of the staff / if looking for a good place to hang, this is not it. Would avoid...

They make you wait before letting you in, even though we had a reservation. Too much smoke, unprofessional and somehow disrespectful waiters. They lied when requested the credit card terminal arguing that it was connected by cable, showing up later with a wireless terminal because one credit card required digital signature. Pushed for a 20% tip, when not customary to ask for it. Temperature was too hot, music and...