San Juan Grill — Restaurant in Nuevo León

The worst experience we've ever had. The restaurant was practically empty, with only five customers in the restaurant and many servers standing around chatting. The welcome was cold, and it took a while to bring us the menu. We ordered two rib-eyes, one medium rare and the other well-done. Mine, which was well-done, was undercooked, and I asked for it to be cooked well-done. The rib-eye had a very bland flavor; it was a good portion, but lacking in flavor.

Upon arrival, we asked for two glasses of water while we decided what to order. The waiter took so long to return to take our order that when they finally decided to bring it, the dish looked very simple. The rib eye came with plain, flavorless potato wedges and spring onions. We had to order two more sides: a spinach gratin and a mac & cheese, which had slightly better flavor. I ordered a local beer, and the waiter never came back to ask if everything was okay or if we needed anything else. My son asked for a glass of wine and the waiter was lost or confused about the wine brand. The waiters walked by us indifferently, only talking to the few customers who were there. My bill was $117 dollars which I paid for it by bank card, plus a tip, which was in cash. I only gave $240 Mexican pesos for the poor service. I wanted to make a good impression on my son on his first visit to Mexico; he got a very bad one. My son is very generous with tips because he works at one of the most expensive restaurants in Houston. He knows the job, Unfortunately he felt very judged as outsider.

THE RESTAURANT STAFF NEED...

This place was a disappointment. The food, with the exception of the chicharron san juan and the tuetano, was average at best. Most of it was served warm at best and the flavor was not good.

Our initial waiter seemed turned off when we didn't order wine or alcoholic drinks, he disappeared after that and even when we called him he did not come over. We waited a good 15 minutes after that before another waiter came by to take our order. This guy was much nicer and attentive.

Over all I found this place pretentious with average food, would...

Segunda y última oportunidad desperdiciada Decidimos darle una segunda oportunidad a San Juan Grill... y fue un error.

La primera vez que fuimos, el servicio fue lamentable: un mesero adulto mayor con evidente desinterés, actitud apática, cero atención y hasta un dejo de desprecio al cliente. El corte de carne mal cocido, seco, y no en el término que pedimos. Aun así, decidimos dejarlo pasar.

Hoy, volvimos con esperanza de que hubiera sido solo un mal día. No fue así.

Desde la entrada, una de las personas nos recibió sin expresión, sin cortesía alguna, como si estuviéramos estorbando. Nos tocó de nuevo el mismo mesero, y con él, la misma historia: servicio lento, descuidado, tuvimos que insistir varias veces para que trajera lo que se le pedía, y simplemente no lo hizo. Vimos cómo otras mesas recibían atención mucho más ágil, mientras nosotros éramos ignorados una vez más. ¿Casualidad? Lo dudo.

Y para colmo, de nuevo los cortes mal cocidos, y el ambiente completamente tenso. Cuando al final dejamos solo un 8% de propina, le explicamos las razones con respeto, pero con firmeza. Le dijimos que era la segunda vez que nos pasaba exactamente lo mismo, y que San Juan Grill era, tristemente, el peor restaurante en el que hemos comido en Monterrey.

No hay tercera oportunidad. Una pésima experiencia repetida ya no es un accidente,...