Butter Burgers Hamburguesería — Restaurant in Querétaro

Save your money, buy elsewhere, do not buy from this restaurant. Very deceptive restaurant, and they have no care, concern, or regard for their customers. I placed an order for 3 hamburgers after seeing a lovely pic of a burger that looked delicious. However, the photos show what I ordered and paid $665 pesos for, and also the horrible and disgusting burgers they sent.

When I called the restaurant to complain, they only made excuses and dismissed my concerns. He said the description of the hamburger on Rappi was accurate, but the picture does not reflect the actual garbage hamburger they send to their customers.

When I first placed the order on Rappi, the restaurant sent a message to say they couldn’t complete the order, but refused to refund my money, and would not respond to my messages.

After contacting the Rappi driver, he asked the restaurant what the problem was, and they said they had no more lettuce. But the burgers they sent were ridiculous and looked nothing like the photos, with only one patty instead of two as shown in photo. They should be ashamed of themselves for deceiving customers.

They are a very dishonest and deceptive restaurant with blatant disregard for their customers.

Highly recommend going elsewhere for a burger, don’t...

I recommend the classic butter burger; you can never go wrong with that. Although, the fries could have been better with some cheese in it.

It's always a great feeling when you can enjoy a butter burger, cold beer, a great view and catch up with friends.

I just wish they had other options of beers, like xxlager...

Mi experiencia en el lugar fue mala, para empezar pedí una hamburguesa Texas y no había, pedí un hot-dog y no había, pedí una hamburguesa de tocino y un vaso con hielo para mí refresco y me trajeron una hamburguesa de carne y queso ( solo pan, carne y queso por 140 pesos) con el pan frío por eso tengo una foto una antes y otra después de que me dieran la hamburguesa incorrecta, nunca llegó el vaso con hielo, las papas pues normales, la verdad no crei que el servicio en el local fuera tan malo, creí que la comida era como la de la publicidad pero nada que ver, tienen un sabor normal nada extraordinario no crean en la publicidad, para ser tan caras no están buenas solo quitan el hambre y ya. Si quieren probarlas, adelante tal vez ustedes corran con mejor suerte. El lugar no cuenta con las normas de seguridad, no revisan la temperatura solo tienen un gel y la música es muy fuerte ni si quiera se...