Le Bar Américain — Restaurant in Monaco

Dear Hotel Manager and Relations Manager

I am writing to formally express my deep disappointment regarding several recent experiences at Hotel de Paris and the American Bar, particularly concerning the behavior of a staff member named Nicolas mearchant (merchant). No idea how it’s written in Australian Over multiple visits, we have unfortunately encountered repeated incidents where Nicolas has demonstrated a pattern of unprofessional, rude, and aggressive behavior. His attitude has been disrespectful, especially towards families. He has shown a disregard for proper reservation management, often creating confusion, and on occasion, his conduct has bordered on confrontational.

This is not just a single occurrence—we have witnessed and experienced this behavior on several occasions during our recent stays. It is particularly upsetting given the long-standing reputation of Hotel de Paris as a place of elegance, tradition, and high standards. Our family has been loyal guests across generations, and this is the first time we have felt compelled to raise a complaint of this nature.

It is deeply disappointing to see the legacy and refined spirit of such an iconic establishment being undermined by the conduct of one individual. We expect better from a venue of this caliber.

We respectfully request that this matter be taken seriously and that appropriate action be taken to ensure that other guests do not share a similar experience in the future. We would appreciate a response outlining how the hotel intends to address this issue.

Thank you for your attention...

Feedback and Concern Regarding Recent Experience at American Bar

Dear Management,

I am writing to express my disappointment following a recent visit to the American Bar, which fell far below the high standards we have come to associate with Hotel De Paris over the past decade.

During a business meeting held at the bar, my family and I encountered unacceptable treatment from a staff member named Nicholas. He reassigned our reserved table to other guests, resulting in a 45-minute wait for our group. Throughout this incident, Nicholas marchant behavior was rude, aggressive, and unprofessional. His demeanor was tense and insulting, which is completely inconsistent with the respectful and welcoming atmosphere that Hotel De Paris has historically maintained.

We have been loyal clients of your establishment for more than ten years, and it is deeply disappointing to see the legacy of exemplary customer service and hospitality being undermined in this way. Moreover, I am aware that other VIP clients and staff members have faced similar issues with this individual, which suggests this may be a recurring problem.

I urge the management to investigate this matter seriously and take appropriate action to ensure that the respectful and elegant character of Hotel De Paris is preserved. Nicholas’s conduct is not reflective of the class and standards that your esteemed establishment should uphold.

Thank you for your attention to this matter. I look forward to your prompt response and to seeing positive changes on my next...

What an unbelievable shame - our favourite bar now a pathetic shadow of its former self. We have being coming here for years but have noticed a stark dip in quality coinciding with the old manager departing. We were offered entry on two occasions on this trip - once for 1hr and the second time on the terrace - but we will not be returning again. We have witnessed similar treatment to other reviewers - an elitist, uncouth and disrespectful attitude unless you are staying at the hotel. Rip off prices without the service and quality to justify them any more - especially in comparison to other relative establishments. The food attempts to be cordon bleu (like the hotel’s other restaurants) but in execution is more akin to James Cordon - a joke! The tables and chairs are too low to be conducive to a high end dining experience. The burger sliders for 45€ appear to be straight from the freezer at Picard! I’m no expert but there seems to be some publicity shots posted on here showing the food in a better light - as they do not resemble what is served in actuality! I would recommend trying the Hotel Métrepole lobby bar if you are as disillusioned as we are - fabulous service, ambience and drinks. If SBM want to change Le Bar Américain into a different entity - this is the...