I Ristorante Italiano — Restaurant in arrondissement de Hay Hassani مقاطعة الحي الحسني

We were a group of four: two of us came for a meal, while the other two only wanted desserts and hot beverages. One of our guests is a renowned food critic and culinary professor from San Francisco, California, and even they were shocked by the poor service.

The selection of hot beverages was very limited—no cappuccino, no café latte, and more common choices were missing from the menu. The server was unable to provide proper answers and seemed visibly annoyed that two people had only ordered hot drinks. His attitude was unpleasant, and his responses felt forced, making us uncomfortable throughout the meal.

As someone who suggested this restaurant to the group, I was deeply embarrassed by the experience. The mandatory 5% service charge feels like theft if it’s going to servers like the one who took our order. To be fair, the second server, who was of sub-Saharan descent, was much more polite.

To the owner: you have a good restaurant, but you seriously need to reconsider your staff choices. This level of service is unacceptable and tarnishes the reputation of your...

If I could give 0 stars to this place, I would...!!! Worst service in Casablanca, if not in Morocco. The food is ok, not the best, expect the shrimp in your pasta to not be deveined, which is nothing but gross and disgusting coming from such a restaurant, found a little fly in the sauted veggies... When told to the waiter and the floor manager, they both shrugged and said that the Chef is not willing to take the plates back because the shrimp is never deveined in his restaurant and the fly must have gotten there at the table... The chef did not accept to change my plate, he even dared to offer to take it back, devein the shrimp and put it back in my barely eaten plate :) The staff wasn't even willing to listen, did not apologize and was very rude about the whole situation. Adding to this, the restaurant was very noisy, badly managed, they had no idea which tables were free and which weren't... a chaos! This says so much about the restaurant and the chef who might know the basics of italian cuisine but nothing about hygiene, customer service and...

Horrible experience. Nourriture plus que mediocre pour ne pas dire pas bon. Il n'y'a rien d'italien dans ce restaurant. Chaque aliment est compté a l'unité et aucun supplement ou modification des plats (sans oignon / sans ail / sans persil ...) n'est possible. A croire que le maître de maison n'est pas tres genereux et ne veux pas satisfaire ses clients. Et pour couronner le tout, j'ai commandé une pizza qui ne m'a pas plus. Une pizza funghi (y'a que le mot d'italien) avec une dose de "creme balsamique" sucré dessus et de l'huile de truffe... je vous laisse imaginer l'explosion de saveur en bouche... mon palait n'a pas supporté ce folklore farfelu. J'ai donc demandé a ce qu'on me la change. La reponse du serveur : oui mais il faut la payer... !! Je lui ai demandé d'appeller le responsable (ce cher maître des lieux) qui n'etait pas disponible car il priait. Apres 35 min de priere intensive, un supposé responsable (meme tablier que les serveurs) debarque droit dans ses bottes et affirme que c'est pas de sa faute, que c'etait ecrit qu'il y'avait de la creme balsamique sur le menu. Je lui ai repondu que la creme balsamique n'etait pas supposé avoir ce goût chimique sucré horrible et que de toute maniere je n'ai pas aimé la pizza c'est donc pas normal que je la règle et lui demande en son âme et conscience si lui, aimerait qu'on le force à regler quelque chose qu'il n'a pas aimé? A sa tête j'ai vite compris que j'avais ni affaire a une flèche ni a un responsable de restaurant digne de ce nom. Sa seule reponse : "il faut payer" en arabe. J'ai payé. Et je vous invite a ne jamais mettre les pieds dans ce "restaurant" qui ne maitrise pas les regle de bien seance et qui n'a aucune consideration pour ses clients mis a part pour...