Capital Burger House & Cafe — Restaurant in Kirtipur Municipality

Disappointing Experience – Negligent Kitchen and Unprofessional Management

I had been a regular customer of this restaurant for nearly two years, but my recent visit left me extremely disappointed. While enjoying a plate of Veg Schezwan noodles, I was shocked to find a piece of buff sekuwa in my dish. As someone currently following a vegetarian diet, this was not only upsetting but also a clear sign of the kitchen's negligence in handling dietary preferences.

I immediately called for the waiter and requested to speak with the manager. After waiting for nearly 20 minutes with no response, I approached the counter myself. To my dismay, the manager was dismissive and unapologetic. Instead of acknowledging the seriousness of the issue, he brushed it off, claiming such mistakes "often happen" in their kitchen. This response showed a complete lack of respect for vegetarian customers and an unprofessional attitude toward resolving genuine concerns.

No apology, no solution, and no accountability were offered. It was evident that customer satisfaction was not a priority. Due to their negligence and dismissive behavior, we refused to pay the full bill. However, the manager’s indifference left a lasting negative impression.

If you value your dietary preferences or expect even a basic level of professionalism from restaurant staff, I strongly advise against visiting this place. Such carelessness and disrespect are unacceptable and reflect poorly on the management's commitment to quality...

Food: Serves fast but you should not expect high standard.The pizza i was served reached my table within three minutes,but the taste and quality was not as expected.The crust of pizza was burnt, overcooked,that was black and like charcoal. The drink Frappe was like some milk ice cream shake .So be there if you are in hurry and want some fast food, not for the excellent restaurant food

Price: Average restaurant price

Sitting: Two floor sitting on table and chair ,sofa like chair sitting

Parking: Bikes:yes,car: one car may be

Ambience and hygiene: They've tried good decoration and setup but should focus on Hygeine and cleanliness,the restaurant could be cleaned up and maintained,you can see in photos as well

Payment :QR and cash,i didn't see card payment,may be they have

Staff: Attentive and polite

Overall: Go for fast food service,come back home fast and read because you are in Kirtipur,you have goals to achieve 😄😄 May be you should cook in your home with parents provided students...

Update: I wanted to give this place a try after a few years and it left me utterly disappointed. I got sick because of the food and had to rest for days. The cleanliness was bad, staff were rude.

Initially, the quality of food and service staff was excellent at this place. However, over time, there has been a significant decline in the overall experience. The hygiene standards have deteriorated, and the staff seems to be more interested in their phones and social media than attending to customers' requests. Additionally, the taste of the food has been deteriorating with each passing day.

Unfortunately, despite complaining about the issues repeatedly, there has been no improvement. Instead, the staff has been rude and uncooperative when confronted about these issues. Due to the lack of good customer service and hygiene, I have stopped...