Anne&Max Amsterdam Houthavens — Restaurant in Amsterdam

It could be a nice place, but the service… One of the dishes we have ordered was a tomato soup that has to come with focaccia and pesto. Instead the waitress brought some mini white soup with bread and salad. I told her that I have ordered tomato soup, she said oh sorry I will bring it instead and only took the white mini-soup away. I have asked about the salad and bread and said that it’s not a part of the dish, she said not to worry and that she will be bring the correct food. I gave the salad to my husband as it was with couscous which I don’t like and gave the bread to my kid, because I thought the correct order will come and this could stay anyway not to be thrown away or something. After a long looooong wait another waiter comes with a mini tomato soup, not a normal big bowl. Of course no focaccia and pesto. At this point our kids were so exhausted that one fell asleep on the couch. We really needed to leave, so I ate the tiny soup and thought whatever, as long as the price remains the one for tomato soup and not the other dish that came by mistake of the waitress (which was 2 euro more). Of course they wanted to charge us 10 euro instead of 8, I asked for at least the correct price for what I have ordered - the waitress removed the soup completely. I thought to myself “oh, at least it’s nice they try to compensate for the mistake and the wait”, but when I left the cafe with one of the kids ahead of my husband, the waitress caught him and said “oh now you actually leave without paying for that dish at all and you ate it” and demanded to have 8 euro paid. Such a ridiculous situation and a...

As an American tourist, I'm weary of invading locals' cafe spots. The hostesses here, however, made me feel very welcome. I'm assuming it was Anne and her daughter as they looked so much alike. Both spoke impeccable English, and neither gave me any flak for not knowing a word of Dutch. They even spent the time explaining a dessert that did not have an English translation. I had the Yacht Club sandwich. It was delicious. If i had a fridge in my hotel room, I'd have bought a second for dinner (as it is, I'd place even money on me going back for lunch tomorrow). I brought back the Very Vegan Club for my friend, I'll update once they tell me how they liked it. It looked good. The inside was nicely air-conditioned, if a little warm for my preference (but i always run hot and have found most European places don't have their aircon set low enough). It had cozy furniture and a diverse offering of table heights. Some desk height, some tea table, some "normal" dining height. The outside had a fairly nice view of a canal and a beautiful classic Amsterdam row of houses across the way. There were awnings and sun umbrellas to give shade. All of the tables outside were "normal" dining height. Despite being more rugged looking for the weather, the seat I had was very comfortable. 10/10 would eat there again. Im just sad they are not open for dinner. But i get it, a mom and pop shop can't be...

I think if someone rates the place 1-2 stars based on one visit needs to give more chances to see if the experience could be different. Unfortunately Anne and Max lacks any kind of management or quality of products/ service. Have visited the place multiple of times - coffee/ breakfast. Today they run out of oat milk… was waiting for açaí bowl for 40 min that came in with some grapes and frozen mango. Previously, the kitchen was closed because „someone called in sick”. Couple of weeks ago the doors were just closed. No information on google. They just decided to close and not inform anyone. The day after they informed they did not have staff to work that day. Another day- kitchen closed. One lady running entire cafe alone. Where is the management? Team leader? They have so many other locations, they could just get someone to help out and get oat milk on the way?

I’m now every time coming in for coffee or food afraid if they will again give excuse - no staff, no coffee today 🙀

Location has a great potential.. and it’s completely unused. I hope owner will read this comment. They seem to respond only to the positive ones and ignore the ones with actually...