Eethuis Sevil Ali Baba — Restaurant in Amsterdam

It was 12:00 when I decided for some reason to try Thuisbezorgd instead of uber eats and boy that was a mistake. I ordered and so far so good, the food looked good in the picture and there were good reviews. I didn’t like the idea that I have to spend 30 euros to get my order delivered (I’m one person, why not charge a delivery fee?) but I ordered anyways and added fries which I paid 4,50 so I would reach the 30 euros . I get my order and of course it’s missing the fries, no problem, it happens sometimes . So I called the restaurant only to received the worst customer service possible. The person who answer said he did indeed put the fries in and there’s no way he didn’t put the fries because that’s his job, he is clearly not doing a good one. Why would I call at 1 am lying that didn’t get my fries? It’s a portion of fries for crying out loud. Well the person thought it was better to tell me I was lying then to give me what I paid for. What a...

Food never received tonight. Been 2 hours since I ordered and €57 euros taken from account.

No help from live chat, I am gutted and currently waiting for something else to be ordered.

Seriously where is my order. Someone has stolen it, isn't there a name or code I have to give to prove I brought it? Or perhaps the driver has pinched it I don't know

Edit, food received. Seems alright. Annoyed I had to order 2 loads of food....

We went there for lunch as a family and absolutely loved it. The food quality was excellent, and everything was prepared very quickly. But what really stood out was the warm and friendly service — the owner was incredibly kind and welcoming. In his small restaurant, the peaceful sound of the Qur'an playing in the background created a very special atmosphere. If we ever come back to Amsterdam, we’ll definitely...