Restaurant Lorenza — Restaurant in Hilversum

Super rude owner! The worst customer experience I've had in the Netherlands. Ordered a few pizzas at Thuisbezorgd but then canceled 2/3 pizzas from the order. They said I can cancel and they will give me a voucher. Today I ordered via their website (not Thuisbezorgd app/website) and put the voucher as a comment. The owner called me and tried to shame me for ordering at Thuisbezorgd. And that he now has to pay them a fee and that I made him do extra work. Even though, he said that he asked me to order via the phone, he never mentioned that Thuisbezorgd will charge him or that I can't order via website. Even if he'd done that and I'd forgot, he could have just canceled the order! Instead of being insanely rude and shaming...

Lorenza in Hilversum is an absolute gem! The food is delicious and authentically Italian, the hospitality is warm and welcoming, and the staff go above and beyond — especially when it comes to taking care of families with small children. The location is beautiful, adding even more charm to the experience. We truly had a wonderful evening and highly recommend this restaurant to anyone visiting Hilversum. It’s the perfect spot to enjoy a lovely meal and create special...

We ordered today (Friday) at 18:01 4 pizzas using Thuisbezorgd App. We received the order at 19:52. In the app there was information about 30 min waiting time. Nobody from the restaurant informed us about delay. The distance to our house is 7 min by bike. At least pizza was good and hot but they have a really bad...