Bancale 61 — Restaurant in Maastricht

Hi, I come to give you a constructive review and hope you take it that way

First, your pizzas are really nice, we loved it, dont have a bad think to point out.

The wait was quite long and is visible that you are understaffed, the pizzaiolo was very busy and he should get an helping hand. At the end the wait was acceptable fir the pizzas served as they were really nice.

To the things that actually are a deep negative and that explains the 3 star rating and the reasons we would not comeback.

Simple doesn’t need to be dirty, those are different things. The decor is very simple which is OK but you need to give a deep clean to the restaurant.

Old cloths on top of the oven, not sure what they were doing there but was the first thing that caught my eye, doesnt look good

The toilet is really bad and the room where it is located is even worst, apologies but it is just a mess, not hard to fix it

Stuff pilled next to the coffee machine, when you have space if you organize the area

And please, organize your menu, could not make head to tails on the 5 pages that you handed over to us, ended up going to check your menu online - Make it simple, lots going on

Worst one, the waiter was using gloves, went to collect the toilet garbage and after went onto topping up pizzas and cutting them - with the same ones!!

I would ask you also to look onto these red things you have hanging from the ceiling, not sure what they are, some festive thing, if you not going to keep them clean from dust, simple remove them

Simple but critical things that would make all the difference, at least for me…

I know it is quite harsh things but are the truth from my view and not hard to fix

Keep up doing great pizzas but also look at the other things that are important on...

Ordered two pizzas for €34, and both ended up in the trash.

The calzone came without any sauce, making it completely dry and tasteless (it’s just dry dough with some ham, onions and tomato). To be fair the menu didn’t say the pizza had sauce on it. So it’s my fault I didn’t read it thoroughly enough.

The salami pizza had raw salami thrown on top, something I cannot eat as a pregnant woman. Nowhere on the menu did it say that the salami would be added raw.

When I called to address the issue, the response was unhelpful and unfriendly. I was basically told that this is just how it’s done in Italy. There was no interest in customer satisfaction whatsoever; no apology, no compensation. I find this extremely unprofessional. Whether this is the Italian way or not is beside the point. Such details should always be mentioned on the menu. It’s not only unprofessional but also unsafe. As a restaurant owner, you have a responsibility to consider food safety. In the Netherlands, it is not the standard to put raw salami on a pizza. Of course, you can choose to do things differently, but you should inform your customers correctly about raw meat. I shouldn’t have to throw away a paid pizza simply because I wasn’t warned. What else might they do without mentioning it? Add nuts...

This pizzeria really surprised me. The flavor, preparation, and final product were outstanding, and the staff were incredibly kind and attentive. We tried the Salsiccia pizza and another one with different cheeses and fresh tomatoes (I’ll have to check the exact names), both baked in what looks like a handmade wood-fired oven.

The restaurant itself is small — no delivery service from what I saw, but they do offer takeaway. The pizza size is just right to get one person perfectly full. As someone familiar with Italian cuisine, I can say the quality of the pizzas themselves is very high. When we picked them up, they were piping hot, with an amazing aroma.

The only small suggestion would be about the tomato topping: I expected them to be oven-baked rather than added fresh. Still, the overall flavor was incredible, so it’s more of a personal preference than a complaint.

Now that I’ve moved to Maastricht for my studies, I’ll definitely be coming back — this...