Chidóz — Restaurant in Nijmegen

Food is incredible, but I am slightly worried about the staff at Chidóz. I have come to the one on Molenstraat 3 times and all of the times I felt as though the restaurant was understaffed and the workers were too stressed.

The first time I came there were 2 workers, there was a girl who would help do the first steps of the burritos and would do the customer interactions with paying etc, and the “chef” who would do all the ingredients. The “chef” was incredible- he was quick, knew recipes off by heart and was great at getting slow/confused customers to pick their ingredients quickly as to not make the line too long. However he was also responsible for tapping in the choice of meal/ingredients into the tablet. This really disturbed his work flow and the flow of the working in general because the girl had to get out of his way and help with the burritos and then come back to let the customer pay? I couldn’t help but think that this “assembly line” way of working overburdens the “chefs” especially if there are 6 people and the “chef” has to remember each individual order and tap it into the system. The “chef” was great at his job but the fact that he had to tap everything in was weird. Also when I arrived there were 6 people in the line, and multiple Thuisbezorgd orders coming through. I couldn’t help but wonder how only 2 workers were to get through multiple in-person orders and multiple online incoming orders as well.

The second time I went was okay because the restaurant only had 2 girls and me, so the staff were able to handle my order with ease.

My most recent visit prompted me to write this review; there was a new girl who was an international and a Dutch girl (black hair, eye-colour changing contact lenses and thick eyeliner). Firstly, me and another customer noticed that the Dutch girl was being extremely passively mean to the new girl. The new girl clearly struggled with understanding where to fetch things, how to satisfy customers, how to manage making Thuisbezorgd orders, tapping each order into the system and making all the orders in the line. But the Dutch girl was busy wiping tables down and when she did come to help she would sigh very loudly and roll her eyes and also pull the new girl aside to whisper things in her ear. At one point she threw her hands in the air and went “great! This is SO great!” In an exasperated and sarcastic manner. This was when multiple ovens were beeping and the sound of more thuizbezorgd orders was coming in (as well at this guy that was asking for specific instructions on how to make a quesadilla that was making the new girl a bit flustered). I think the Dutch girl was stressed because the restaurant was busy with 7 people in line and multiple Thuisbezorgd orders coming in, and she couldn’t keep up with everything in time especially with a new girl who was learning everything. I understand this, but the passive aggressive, “omg I’ve had enough” attitude was so so prevalent I was worried about the new girl.

I feel like all of these issues I noticed could be solved with a third person on shifts and a set duty for each worker. (For example one person takes the orders and does drinks and payments, one specific person is the topping chef and another chef is the starting the order chef/ cleaner if needed). Having workers do multiple duties with online orders as well is just a recipe for chaos.

With all this being said my food has always been incredible, yummy, filling and well prepared. I can expect quality from Chidóz always and will be returning regardless of what I noticed...

Again the food was very nice, but….

The lady of Chidoz who answered the phone and made the order was very rude. When I told her that I was missing something she immediately got angry and told me I was wrong. It was actually the absolute first thing she told me. “You’re not right!

Then it seemed she raised her voice and talked through me again and again. After I asked her to calm down and told her she would rather not be doing this, she talked even louder. Then I told her I would stop this conversation because I found it very unpleasant. She again told me that if I didn’t explain myself properly she couldn’t help me. I don’t think I was the one talking in this conversation. But it seemed like she just wouldn’t believe me when I told her I thought I am missing something. Very very bad experience at a place we have ordered multiple times already. As we say here in the Netherlands; “Daar lusten de honden geen brood van!” Of “Stront voorop.”

Btw Chidoz and Thuisbezorgd did get a notice (from her?) that the order was faulty and gave money back. So that’s the second...

Best tacos and burritos in and around Nijmegen. That being said, some of their things are overpriced in comparison based on filling tacos should be less expensive than burritos and the bowl. Their guac is good but too expensive for what they add (they should be more oriented at chipotle if you know, you know)

They also started heating up the taco soft shells before starting to fill them, which is a game changer!

They also have tester hot sauces to try out (ask about it), which just give the food a big level up (3 kinds for choosing)

Besides that, they also have a nice stamp card program (5 stamps for a double decker taco and 10 stamps for a burrito)

Nice ambiance and staff, but LOTS of orders from delivery apps, so you gotta WAIT A BUNCH if you’re unlucky

Last but not least, if you guys reduce the price of the triple tacos, besides being eternally gracious I’d also give you a...