De Bengel Nuenen — Restaurant in Nuenen c.a.

We came to your restaurant as a family of ten people, including three small children aged 3, 4, and 5 years old. It was difficult for us to place our order because the waitress who was taking our order disappeared for a minute in the middle of the process. We had to call another waiter to order food for the children. The French fries for the kids arrived on time. However, after an hour passed and the adults still didn't receive their food, we called the waiter over and asked how much longer we needed to wait. To our surprise, the young man informed us that our order had not even been placed in the kitchen because the waitress forgot to submit it. When I questioned how this could happen, especially since we had small children at the table who couldn't wait for long, the waiter replied that it was our problem and we should have inquired about our order earlier.

I asked him to do something for the children, but he responded that it was not his concern and he didn't know what to do for someone else's kids. Another waitress offered to bring ice cream and drinks for the children and the adults while we waited. By the time the food finally arrived (after 1.5 hours), the kids were extremely cranky and impossible to calm down. The youngest one even lay down on the floor out of exhaustion.

At this point, my husband and I couldn't bear being in the restaurant any longer, so I suggested deducting the uneaten dishes from the bill. However, the young man said it was impossible to do so. I then asked to speak to the manager, but I was told that the manager was not available that day.

The restaurant didn't charge us for the ice cream brought for the children (as they didn't eat it) and the drinks they provided to the adults while we waited. However, they still charged us the full amount for everything else that was not fully consumed. Throughout the entire ordeal, nobody properly apologized to us. On the contrary, they blamed me for my children becoming restless after waiting for an hour and a half. The waiter simply said that I should have been concerned earlier about the food not arriving.

I demand a response from the management of your restaurant regarding this behavior...

Yesterday I was there for the first time, together with a group of 30 persons. People who work in a restaurant know that this might not be the perfect solution to try a new restaurant but I was positively surprised by this place. The service was quick and professional, especially considering the amount of persons. The menu offers a wide range of dishes, especially meat and fish, but it is famous in the area for the tender spare ribs. Every week they offer a special, in my case picanha, and in all the main dishes a small salad and a quite big portion of fries is included. The price is in the media, 17,50 for a big quantity of spare ribs. The atmosphere is not that special, a really standard restaurant without a...

Het eten is echt prima. De indeling van het restaurant (groot en vol met tafels, nergens een, ik noem maar wat, plantenbakken “muur” zodat het minder massaal oogt en geluid wellicht enigszins dempt) maakt dat het enorm rumoerig is. Dat vind ik onprettig voor een hele avond tafelen. Bediening is vriendelijk maar mag een heel stuk professioneler. Wijnglazen worden niet netjes voor degenen die wijn gaan drinken gezet en de glazen worden vervolgens ingeschonken met het etiket naar beneden. Wat ik wel echt buitengewoon storend vind en ook echt niet vind kunnen, is dat wij iemand hadden met serieuze allergieën. Zij gaf duidelijk aan dat ze alleen vlees wilde. Verder niets. Geen salade. Helemaal niets. Voorgerecht carpaccio mét twee stukken stokbrood erop, hoofdgerecht ossenhaas mét sla. Sorry, maar als iemand bestelt en de zin begint met “Ik heb veel allergieën en daarom …” en je komt dan alsnog aan met borden waar andere dingen op werden gelegd, dan ontbreekt er toch iets aan...