Beach Club Far Out — Restaurant in Zandvoort

Potential Ruined by Poor Service and Inconsistent Policies

We came to this restaurant in Zandvoort hoping for a relaxing evening but unfortunately left feeling disappointed and poorly treated. The experience began with a lack of basic attentiveness. We were seated at chairs without cushions and had to find and place them ourselves, even after our initial orders were taken. This small detail set the tone for the service that followed. The most troubling part of our evening came when a waiter approached our table. Without any polite introduction or discreet inquiry, he demanded that we stop smoking cannabis. The approach was abrupt and presumed we were acting inappropriately. I explained that as a registered medical cannabis patient in the Netherlands, I use it for therapeutic reasons. Only after I had to justify my medical needs did he concede, but then told me I had to move off the terrace to a different area because of the smell. This is where the restaurant's policy became glaringly inconsistent and unfair. At the same time, other patrons were freely smoking cigarettes on the terrace, creating a smell that can be equally, if not more, unpleasant to non-smokers. We were not asked if we minded the smell of their cigarettes, yet my legally permitted medicine was treated as a public nuisance. This double standard is unacceptable. A person's medicine should not be stigmatised and treated with less consideration than a recreational cigarette. For the management's benefit, here is how this situation should have been handled to ensure guest comfort and dignity: A Discreet and Polite Approach: If a staff member has a concern, they should approach the table quietly and politely. Instead of a demand, a simple, "Excuse me, I'd like to gently clarify our restaurant's policy on smoking," would be appropriate. Inquire Before Accusing: The Netherlands has a clear legal framework for medicinal cannabis. The immediate and correct question should have been, "For our awareness, may I ask if this is for medicinal purposes?" This shows respect and avoids making a patient feel like a lawbreaker. Consistent and Fair Policies: If the policy is about "smell" or "smoke," it must be applied consistently to all patrons. Allowing cigarette smoke while segregating a medical cannabis user is discriminatory. If the establishment permits smoking, it should permit all legal forms of it, or alternatively, have a dedicated smoking area for everyone, regardless of what they are smoking. A guest should never have to justify their medical condition in the middle of a restaurant. We felt singled out and unwelcome. While the location might have potential, the lack of staff training in customer service and Dutch law regarding medical patients completely overshadowed our experience. We hope this review serves as a learning opportunity for the management to improve their procedures...

Pregnant women - AVOID this place!

The manager of the place needs training in customer service. We ordered the flatbread with shrimp, and an abomination came up 3 min later, with cold uncooked tiny shrimps that looked like worms. I said that I am 7 months pregnant and I cannot eat uncooked meat and sent it back. Server came backs with the plate saying manager said it was cooked. I said that based on the looks of it, it is not, and I am uncomfortable putting my baby at risk. And sent it back again. He came back a third time with the plate and said that shrimp are poached, that we have ordered it and that we need to pay for it and left it there! So the plate sat there the whole lunch without being touched. The poor server was clearly very uncomfortable in delivering messages from his manager that he himself probably didn’t agree with. I understand there is a shortage of employees in service now, but the owners of the restaurant should be more thorough with hiring competent managers to go with all the investment in the decor of the place. Or maybe they were short that day and put in charge the guy who is collecting the 50 cents...

I have to be honest the food looks good but it did not tasted that Great. It was Okee. I read so many good reviews but I was disappointed. We paid €118,50 for everything, but that’s okee, but for the price the food Should have been much better. The beans was really greasy I didn’t eat that at all. The meat was a bit over cooked. Mine was still Oke but my bf was more over cooked. We didn’t complaint , we was so hungry. And did not wanted to wait. The potatoes we left most of it. Just didn’t tasted good, not sure why so we left that too ate a couple 🫣 The sauce was Okee but a bit watery. Sorry to write this but there is always room for improvement. It’s a nice place. Too bad about the food 🙁

We also ordered frozen pina colada but it was not really frozen. But it did tasted fresh. It was nice. We got a large bottle of water but no ice. Because they were short on ice. It was so hot today would have been nice. The boy who served us was nice and...