Castle 91 Brookfield/Bethlehem Indian Eatery — Restaurant in Bay of Plenty

Very unprofessional We booked the place for my son's birthday 3 weeks prior, everything was fine. We came back on the 10th of September to finalise the menu and pay for down of $200 to formalise the booking. With that 2 days of meeting with them, everything was fine. Then we received a call from them on the 23rd of September at 15:55(2 days prior the event) informing us that they will not be able to cater us as they have an inspection on that day from tauranga council. We were devastated as it was a very late notice, as we already sent invitations to our guests and to our photographer and decorator. We were supposed to enjoy that day but it was ruined as we had to quickly look for another venue that could cater us. We also had to make calls to inform our guests about the change. Then they posted a live on their fb account about a different party on the same day of our cancelled booking. We asked him for proof of the notice of inspection from the council and the conversation between them as he said he tried to ask the "council" to move the inspection date but he could't provide us any proof of that. We felt that he is very dishonest with us and it's heartbreaking as we don't know why he would do that to us. I don't recommend this restaurant to anyone, if he is this kind of dishonest person, we don't know what more dishonesty he does behind...

1/5 Stars - Extremely Disappointing Experience i dont have option to rate less than 1 otherwise i would give 0 rating

We are very unhappy with Castle91 Restaurant and want to warn others about their unprofessional behavior. We booked this restaurant for my nephew's birthday party. We sent out invitation cards, decorated the place, and even hired a photographer. But just 2 days before the party, they called us and said sorry, they can't host our party because they have an inspection on that day.

This was very disappointing and unprofessional. We had already told all our friends and family about the party, and it was too late to make other arrangements. We had to quickly find another restaurant, which was very stressful.

What's even worse is that when some of our friends went to Castle91 on the day of the party, they saw another party happening there. This shows that the restaurant was not being honest with us.

We are very upset and are planning to complain to the Consumer Department. I strongly advise others not to book Castle91 Restaurant for any events. They don't keep their promises and are not reliable. I would not recommend this...

0/5 Stars - Utterly Unprofessional and Unreliable*

I'm writing this review as a warning to others: avoid Castle91 Restaurant at all costs! We booked them for my nephew's birthday celebration, sending out invitations, arranging decorations, and hiring a photographer. But just 2 days before the event, they had the audacity to cancel, citing an "inspection" on the same day. This is nothing short of a lie, and their lack of professionalism is staggering.

Not only did they ruin our special day, but we had to scramble to find another venue at the last minute. To add insult to injury, when some friends attended today, they found another party in full swing - a stark contrast to the empty promises Castle91 made to us.

We have evidence of their deceitful behavior and are taking action with the Consumer Department. I strongly advise against booking Castle91 for any event. Their word means nothing, and their commitment to customers is nonexistent. ZERO...