BurgerFuel Rototuna — Restaurant in Hamilton

An Unforgettable BurgerFuel Experience – Incredible Food, and Next-Level Service from Zane!

I’ve always believed that a great meal is about more than just what’s on the plate (or in this case, the bun). It’s about the experience — the atmosphere, the attention to detail, and most importantly, the people who make you feel welcome. Our recent visit to BurgerFuel reminded me exactly why it’s a firm favourite for my whole family. Not only was the food incredible, but the service we received – especially from one amazing staff member named Zane – was truly above and beyond. In fact, it was so good that I felt it absolutely deserved a proper shoutout.

Let’s start with the food — because, of course, that’s what brings everyone through the doors. BurgerFuel consistently delivers burgers that don’t just satisfy — they impress. The range of options is phenomenal. Whether you’re in the mood for something classic like the American Muscle, something plant-based like the V8 Vegan, or feeling adventurous with flavours like Bastard, there’s always something to suit every craving. The ingredients are always fresh, the buns are soft but hold everything together (a burger-lover’s dream), and the portion sizes are generous without being over the top. It’s clear that real thought and passion go into crafting each item on the menu.

We’ve been to a number of BurgerFuel locations, and every time we leave happy. But this visit stood out, and it had everything to do with the exceptional service we received. From the moment we walked in, we felt the atmosphere was friendly, laid-back, and inviting — just what you want from a place like this. But the person who truly elevated the experience for us was Zane.

Zane wasn’t just good at his job — he was outstanding. From the first interaction, he was friendly, upbeat, and full of positive energy. He greeted us with a genuine smile and made us feel like we were more than just customers — we were guests. He had this awesome way of balancing being efficient and professional while also being approachable, easy to talk to, and genuinely kind. He even cracked a couple of jokes with us that had everyone laughing — not over-the-top, just natural and light-hearted. It really made us feel comfortable and at home.

But what stood out most about Zane was the way he went the extra mile. He checked in with us after we placed our order to make sure we had everything we needed, offered helpful recommendations when we were indecisive, and even made sure any custom requests (like extra sauce, or no pickles for the picky eater in our group!) were spot-on. It’s the little things like that — the attention to detail, the thoughtfulness — that make a massive difference in the...

Not much to say about this place. Service is shocking, food is, well, well below average. Do yourself a favour and check out Texas Petes In flagstaff, they do a far better job at a great burger! Person that took the order did not place the order correctly. When that was cleared up, we waited, and waited, and waited…. One after the other people left, so we went to confirm that our order is in progress and that it was to take out. They comfirmed, but still nothing. After close to an hour, we asked again, and was told they ‘lost our docket’ and finaly got our food. We thought that was the end of it, not the case. Patty was cooked into oblivion, dry and just not enjoyable. Then we found hair in one of the burgers, and that put everyone off. Ended up just ditching the meal…. I miss the ‘back-in-the-day’ burger fuel. This is so far from that and is enough to put anyone off from a good old...

I chose the BurgerFuel Bacon Backfire and it was ok. My burger was a good size, chicken was well cooked and there was a decent amount of brie (yay as I was expecting a stingy piece) Unfortunately the bottom bun was really soggy as it wasn’t toasted enough. Counter staff were friendly but I was waiting at the outside tables for a while for my order and no one told me it was ready. I had to go in and ask about it. Overall it was an ok experience. I’ll go back when they release new burger flavours as there’s not enough variety of chicken burgers for me. They all seem similar except for the Thunderbird and im not into jalapeños or lots of spice so didn’t order that 💕 A fish burger would be great! 🙏🏼 P.S please make a big version of the Chook Royale:) or a Hawaiian BBQ chicken...