McDonald's Chartwell Square — Restaurant in Hamilton

Poorest customer service The food was OILY AND SOGGY the nuggets for my son were stale you could throw them n seriously hurt someone if you were that way inclined how old were they !? The lady behind the counter was rude she wouldn’t serve anybody instead demanding they use the kiosk one of two (the other was broken) once confronted about a seperate issue they staff tried to trespass me from a public space (they are not owners or occupants there for hold no legal ground to do so) because she (nicolle gaskin) didn’t like being told off n questiond for her HARRASMENT and public slandering on social media she has been the manager here for a short while and HOW POORLY MANAGED it has become slow orders-table, low quality food, poor communication with the customers, incorrect orders, when I confronted counter staff about the order I had made for my son who then had to get sushi because the nuggets were so stale and chips soggy The manager on duty all the while hid in the store room and was on her cell phone !! Again they tried to remove me this time with security The security was so embarrassed when my five year old told them the law n that we were free to do what we please the a rude mc donalsds worker NOT DOING HER JOB COEERECTLY and bullying customers was sulking. They had no legal grounds to remove me and we went about eating our lunch and finishing our shopping Get better staff and management DISGUSTING to say...

Felt like a small treat after the movies tonight 7th November 2018. We decided to have an ice cream. There was only one person in front of us and we thought no que. This took very long as the person serving was busy texting on her cellphone and had the customer in front of us waiting. So we waited patiently. After serving this customer she said sorry for that and then she first had a chat with her colleagues then eventually turned around while still chatting to take our order. She took the order then walk to the icecream machine still chatting taking her time. By now the icecream started melting over the cone giving it to us saying sorry for that. What service is this? When i complained she gave me lip. You decide for yourself if you want to go there. I will...

Sent my daughter for shared box they Forgot burger in order. And also asked for no pickles and they gave burgers with pickles. Rang manager asking to replace shared box so we can eat as a family. manager Bob refused and only wanted to replace the one burger. He didn't want to tell his name at first. I don't think that's even his name. My complaint is like to eat as a family it's not my problem that the staff incapable of...