Pizza Hut — Restaurant in Kaipātiki

First of all, I HIGHLY NOT RECOMMEND anyone to place an online order from this store (168H Wairau Road) as they will deliver a cold dry yack pizzas and other food to you.

I have placed my online order at 6 pm last night and it has confirmed the delivery time is 6:45 pm. (That’s reasonable and acceptable) Unfortunately, it has been delayed due to around 7:35 pm to receive my supposed hot food.

The pizzas are cold and dry, the chips are cold and softened, the wings are cold and not crispy. Overall the food looks yack 🤮

Another interesting thing is the delivery guy told me that it took him 20 minutes to deliver the food to my house. Hey bro, my house is not too far away from your store and it’s only take you within 6 minutes drive to my house. Don’t make a silly excuse bro. Also he didn’t drive down to my house and I heard that he was talking over the phone. He came out from his car as slow as a turtle walking. When he passed the food to me, he laughed and said my food are still warm, what’s a nice funny delivery guy bro. Don’t you know I’m really disappointed with your delivery service ??

Regarding my bad experience from this store, it is extremely frustrating and disappointing about the name of Pizza Hut in Wairau Road....

Terrible customer service. My family ordered online and pick up was at Wairau Pizza Hut - next to City Fitness. When we went in to pick up our order the lady told us the order had moved to Glenfield Mall Pizza Hut?! It clearly said on our online receipt - Pick up at 168 Wairau road. The Indian lady kept telling us that there was something wrong with the system and it’s not their fault and told me to go to the glenfield mall one. Went there, and they tell me they did not receive any order. You think this is some kind of fun game? Well go play by yourself not with your customers. I do not blame the glenfield mall guys because THE RECEIPT CLEARLY SAID to pick up at Wairau. We CHOSE Wairau. Any besides, what kind of “system” moves the pick up store? You choose which store you’ll pick up for a reason. Lady obviously did not give a care about our food - probably didn’t even make it and couldn’t be bothered making it even when we arrived so she lied and told us to go piss off somewhere else lmao. Never again Wairau. Waste of our time, fuel and left the whole...

Ordered online reached at pickup time as estimated did my payment and they said 5 to 8min more, but it took another 25min. every time i asked they were like 3 min 5min. Then finally sick of waiting we asked for refund as it was way too high of our patience. The front staff confronts the guy packing the pizzas (who was in his own world with earponds on i guess)about our order and he starts looking for the pizza around and asking the guy making the pizza. Then the manager came and said "give me 5more minutes i will quickly make ur pizza" . We were like "😶 what have u still not made our pizza?". If there was any issue you guys could tell that right.We understand its a busy saturday. But confront the customer let us know the issue,rather than we comeup and keep on asking about our food. We did take our money back for our pizza then. its really unprofessional and poor...