Jang Teo — Restaurant in Kaipātiki

Problem 1 - Racist Staff

Came back again on the 28/2 and one of the staff was very, very rude. She did not greet us or say anything when we ordered, but instead looked at us like we said something wrong to her. We felt that she had a really hostile vibe when taking our order when she could just be normal and we wouldn’t have an issue with it. However, we noticed that she was very nice and kind to Korean customers as she would speak politely and smile at them. After ordering she threw the hot soup (sundaeguk) into the table and almost burned me as my partner was showing me something on her phone.

Problem 2 -

We only ordered 1 dish to share as my partner had eaten before. However, we liked the side dishes and politely asked for a refill. The waitress then rolled her eyes and gave us attitude when we asked her for it when she could have declined since we did only ordered 1 dish to share.

However, the other older staff member came and explained that you have to order 2 dishes when two people are in the restaurant. This was not explained when we ordered as the waitress didn’t even speak to us. I asked for a refill with intention to pay for them anyway, as some restaurants don’t give free refills. Alternatively, we would have been absolutely fine to be declined of a refill, which we had explained to both staff members as well.

Problem 3 - Flies and hygiene

There were flies EVERYWHERE and we had to shoo them away every 30 seconds and it was just a pain to deal with. This brings down the overall hygiene level and dining experience at their restaurant.

Overall, it was really a shame as I came here 3 times during lockdown to take away food and remembered the staff being very nice...

My partner and I always come here when we feel like Korean food. It's close to where we live. I always order BBQ pork. My partner has tried different dishes and they were not bad as well. But, today we are very disappointed. We asked for refill 2 side dishes, which are supposed to be free to refill. The lady only gave us 1 and said “sold out” for the other one. But soon they served this side dish to our next table who just arrived... I was disappointed and a bit shocked. We didn't ask for refill all side dish or keep refilling. The lady didnt need to lie to us. If she explained to us that this side dish is more expensive that they can't refill, we would understand. But she lied to us, which made us feel like we were greefy and not being welcome.

Yeap, maybe it's time to choose another Korean...

Immediately coming into this place, the staff here are SO rude, especially the Korean teenage girl who is specifically weirdly only nice to Koreans. We were not greeted, smiled at or even treated with any sort of basic mutual respect. She threw down our food on the table and did not have a single ounce of hospitality whatsoever. Furthermore, there are flies that will swarm your food and annoy your entire dining experience. Undoubtedly, the food served here isn’t even worth the embarrassment of being treated in such a derogatory manner. This would never be a place I would return to, nor would it be a place I would recommend others to go. There are better places that serve better food with friendlier, less racist staff that would be better...