Viv's Kitchen — Restaurant in North Island

On the 2 of August my husband, baby and I went to vivs for the second time for brunch for a hot drink and to try the cream horn and hot wedges . It wasn't all that busy so my order shouldnt of have been messed up . I gave the server at the counter my full order so I thought it was in. I was then given a table number and we sat down to wait . Our hot drinks arrived and we were asked if we had anything else to come we said yes hot wedges, after the server asked our number we were surprised no one checked our order to see where it was, knowing we had been sitting for awhile, while our baby was crying . I went back to ask if they were coming , they looked up our table number and said we did not order any, its normal to make a mistake with the orders but the way that it was handled from this one server left a bad taste in my mouth . The lady that took my order was not welcoming when I asked about the wedges and gave me a horrible look as I asked too . I felt very put off being there . when i was ordering the lady in front of me her food had been dropped by the server and she picked it back up with her hand next to the till .

The 1st time we came for brunch and saw the owners there , the servise was great , but the second time we were there it didint seem like the owner was there and it felt like the standerd had droped. Beside from all that the food and play ground was great , we were going to recommend it to family and friends but we won't...

Visited recently, supposed to open at 7am, we were the only vehicle in the carpark at 6:55, staff finally opened the door at 7:08am. First customers of the day, placed order politely, received coffee, very nice, wife received cabinet food for her order. I sat patiently waiting for my food, customers came and went, nearly an hour later I inquired if they had actually started to cook my breakfast. No was the answer so I requested a refund as I had further to travel and appointments to keep. We were two of three customers seated during this period and at no time did any staff member inquire about our meal as the order marker was clearly visible standing on our table. In my past dining experience this normally means someone at that table had not received there order. We had actually diverted our trip to have breakfast at Viv's as in the past we have been take out customers only. I can assure the owners we won't be back, this is our 3rd bad hospitality experience in as many days and quite frankly I am over it. The industry harps on and on about how hard done by they are and when you make an effort to support them you get treated like an inconvenience. I wasn't offered any small token of compensation by way of an apology, " very sorry sir and please accept a pie on us', no here's your money and goodbye. Good luck Viv's, you...

What. A. Spot.

Look at all the other photos of the outdoor stuff - we’re here for the diner food! Cream horns are awesome. Lemon, caramel, passion fruit, chocolate, raspberry, and boysenberry… crispy, light, and thoroughly delicious cones of cream filled goodness. The other food is pretty damn good too - love the way they serve other warmed up food with a wee side salad. The raspberry match boxes are also awesome… the old school raspberry cream bun but on puff pastry, and uber tastiness, with lightly sweetened fresh whipped cream, with a subtle raspberry icing… just sooo good with a cuppa, if we had remembered to get one 😂

The pies… ahh yes. The tasty pies. Steak and kidney? Was bloody delicious. The potato top? Heaven🤤

Why wouldn’t you go to Viv’s kitchen?

A. You have diabetes B. You have a gluten intolerance (not a hell of a lot of options from memory) C. Hate pastry or whipped cream

We didn’t try the coffee, but we’ll save that for another day. Damn near ate one of everything else. We didn’t come here because we want a playground for kids… why would you even go to a cafe for that 😂 you go for the FOOD. And we weren’t...