I am very disappointed with the service I received today. I ordered online, it gave me a message saying that my order would be ready for pickup when the status changed to complete. The status never changed to complete, even hours after. I stood right outside the order window, that’s had a sign saying collect orders here, for over half an hour. When I went up to talk to staff, they told me I should have come up and asked for my order because it was sitting underneath the counter. I don’t understand how I was meant to know to do this as the online ordering told me it would change status when done. During my wait outside I saw more than 3 staff wipe their noses with their ungloved hands and then immediately touch the food being prepared. One guy even sucked some sauce off his finger and then touched every piece of chicken he put in a salad being made? Very odd, felt really uncomfortable and belittled by staff when collecting my food. I have added a screenshot of the order confirmation over an hour after that shows the status never changed. If you are going to have online ordering you need to have a better system and better instruction or don’t do it at all. The fact all 3 of us who ordered online today all faced the same issues was insane and unprofessional.